There is nothing in the machine’s specifications that indicate a problem. The video card, albeit not the highest powered card, none-the-less supports OpenGL 4.3, so I doubt it’s a driver issue, even though keeping your drivers up-to-date is always good advice.
The problem is I don’t know how popular that model of computer is and we certainly cannot buy every model of computer to use to test on.
Just to make sure, you’re not running in a virtual machine (a VM). Can you make a video of what’s happening? I could maybe show it to the engineers and they might have a thought.
Rob