How long will I be punished for not renewing my subscription?

[xyloidhead]

Hey Brett

Purging my system info, cleaning out my preferences, rebooting and then re-registering seems to have done the trick.

No nag screen when I just start up Corona, nor when I start it through LuaGlider.

Happy to mark it as solved, from my end.

Thanks for your time and effort.

Regards

[sabelo]

Glad to hear of your success John, I haven’t shared your success unfortunately. I can confirm that having followed Brent’s steps including: death&quit, delete all the bits in ~/Library, kill zero-brane(I recommend), log out of the website, restart machine. After the machine booted up, I loaded up corona, it asked me to sign in, then immediately hit me with the nagging screen and continues to do so once more. Worth noting however is that in my corona preferences window my subscription is listed as “Pro”. I’d hazard a guess therefore that the real solution to John’s problem was the purge you chaps did on your side:

“We have completely wiped all your system info internally”
 

Could you do the same for me?

Thanks
 

J

[e7k_Erik]

Could you do the same for me as well?

[e7k_Erik]

@bjsorrentino

@xyloidhead,

Before you do as Rob suggests, please clear out your preferences again (as I detailed), quit Corona, and try to re-register. We have completely wiped all your system info internally, on the Corona servers, such that it doesn’t even “know you existed”. If this doesn’t work, then Rob’s suggestion will be the avenue to take.

Thanks,

Brent

Could you do the same for me as well?

Edit: Sry for the double post

[xyloidhead]

@sabelo

I’d hazard a guess therefore that the real solution to John’s problem was the purge you chaps did on your side:

It was indeed the purge that cured the problem. Like you I did all the steps and they had no effect until they were done in conjunction with the purge.

Good luck

[Appletreeman]

@Brent, sorry to be a pain but could you do the same for me please?  Thanks

[bjsorrentino]

Hi @Appletreeman,

I can request this be done internally, but have you done everything that I described above in regards to cleaning out preferences and such? (Note: if you’re on Windows I can provide a list of steps for that). After that, we’ll need to do a regular de-authorization and see if that solves it for you.

Basically, I’m glad to help by submitting these requests to the techs, but I don’t want to set a “precedent” in that everybody who sees the upgrade reminder begins requesting these low-level account purges… that will not prevent the reminder from showing up occasionally for Starter users. Thanks for your understanding.

Brent

[e7k_Erik]

@bjsorrentino

Hi John,

OK, let’s try a few things and maybe we can pin this down in your case. First, we’ll try getting rid of the prefs on your local machine.

First, open up the Corona Simulator. Open up “Preferences…” from the app’s top menu, and click the “Deauthorize and Quit” button. This should take a few seconds, and the Simulator will then quit.

Also, make sure you don’t have another version of the Simulator running. If so, do the same process for that. And, quit LuaGlider if you have that running.

Next, remove the Corona preference files. In the OS X Finder, click on your home directory (main user) to where you see the typical folders like Documents, Movies, Music, etc. Since OS X 10.7, Apple decided to “hide” the Library folder to discourage people getting in there and messing things up. So, now you have to access that by selecting (from the top menu) “Go > Go to Folder…” and then type in “~/library” and click Go. This should take you to the Library folder.

Once in there, open the “Application Support” folder. Locate both the “Corona” and “Corona Simulator” folders and trash them.

Now, back out to the main Library folder again, and locate/open the “Preferences” folder. If you see any files that start with “com.anscamobile.”, please trash those. Also, look for the pair that starts with “com.coronalabs.” and trash those.

Finally, log out from your account on the Corona website, restart the computer, and then try re-loading the Simulator. Please then report back what happens, and we’ll go from there.

Thanks,

Brent

I have done all the above, and even removed corona SDK from programs and “reinstalled” it. But nothing works, the reminder comes up everytime i start the simulator or trying to build. And if i starts the terminal one reminder pops up at start of terminal and one when i then start the simulator. Im on mac, if that wasnt clear

So if you could help me out on your side that would really help me out. :) 

Thanks

[sabelo]

@Brent, you’ve replied to Appletreeman directly but haven’t acknowledged the requests from e7k_Erik and myself. Can we leave it with you or should we be trying to lodge a support request? I understand that the forums aren’t really the place for a request like this, I was just hoping I could get a sneaky quick fix.

Thanks

J

[betsyjsg]

Brent,

Could you please provide instructions for the windows users as that is what I am developing on and am starting to get these nagging screens popping up as well. I love corona but just can’t afford the price of a pro version.

Thanks.

[marcs]

No! Same here! Newest SDK doesn´t stop nagging me. I would have renewed for the old price just to not be nagged (ok … I wouldn’t). Not possible anymore, now I would have to pay new price. Makes me hate! Do something pls.

[xyloidhead]

I have had mixed success with the latest public build. Normally I invoke the simulator via LuaGlider v1.9, the IDE I use to develop in, and the nagging has stopped.

But when I just run the simulator by itself I get the nagging every time.

Which is why I haven’t marked it as solved.

[bjsorrentino]

Hi @marcs, @xyloidhead,

We just released a new public release today (#1202). Can you please download this? It should not have this nagging feature anymore.

https://developer.coronalabs.com/downloads/corona-sdk

Best regards,

Brent Sorrentino

[xyloidhead]

Downloaded the new version and it started nagging me when I ran it from within the LuaGlider IDE.

Going back to CoronaSDK-2013.1137 which at least didn’t nag me from the IDE.

[marcs]

Hey,

Downloaded new build. No, it´s still nagging me. I have the option to choose “remind me later” no " do not …" option. Maybe that is the way to go.

[bjsorrentino]

Hi @marcs, sabelo, Appletreeman, e7k_Erik,

Your accounts are now cleared, so if you register an existing development machine, the popup issue should be solved.

For future requests of this nature, developers should e-mail support@coronalabs.com, and only if the usual steps of requesting a de-auth do not resolve the behavior.

@betsyjsg, your request may require accessing the Windows registry, which I’m not sure if you’re comfortable doing. Please e-mail me separately (brent@) and I’ll do my best to guide you through the process.

Best regards,

Brent

[sabelo]

@Brent, that’s solved it for me, haven’t received the nagging screen since

Thanks a lot guys

-J

[sabelo]

Just downloaded 1202 and I get the nagging window every time I open. It really annoys me because I am strongly against the new licensing model, so the message is a real kick in the nuts every time

Is it perhaps an OSX specific thing? I’m on mountain lion for the record.

Really hope there is a fix and I won’t have to wait for the next public release.

Cheers

J

[xyloidhead]

And it just got worse.

The latest version of Particle Candy potentially has problems with build 2013.1137, on a Mac, which I use so I’m not nagged every time I run my code from LuaGlider. I cannot say for sure as I’m not prepared to change to the new build to find out.

So if I want to use Particle Candy it looks like I’ll have to be prepared to have my development slowed down by being nagged every time I run my code.  Sigh, I don’t suppose anyone there at Corona cares.

Wonder if the nagging will stop if I download the new build and register it as a different user, hmmm.

[bjsorrentino]

Hi @xyloidhead, @marcs, @sabelo,

I realize this is frustrating for you, and I appreciate you bringing it to our attention. I tried to replicate the issue on OS X under a new trial Starter account, using Build #1202, and after I register and log in once, I do not receive any nagging… not after 20+ Command-R refreshes, nor after several “Quit > Reload” operations.

The common usage situation here, as far as I can tell, is LuaGlider, am I correct? I don’t know what that IDE does internally, or how it launches Corona, but one possibility is that it’s actually “force quitting” the Corona Simulator each and every time you run your code… more specifically, a system-level termination of the program each and every time, not merely a user-triggered quit and restart. This may be preventing any saving of preferences or otherwise to tell the Corona Sim that you’ve already registered.

We want to make the process of using Corona as smooth as possible, but if this is a symptom related to the use of LuaGlider that does not occur with other IDEs, and certainly does not occur outside of any IDE usage, it will be difficult to pin this down. Have you contacted the developers of LuaGlider and asked them what may be happening here?

Best regards,

Brent Sorrentino