(*Thread title edited to be relevant)
Now that I have your attention, I am writing this post out of pure frustration as a relatively new member of the Corona community. For almost 3 months now, my game team and I have requested assistance from the Corona community and ANSCA staff with framerate performance issues. All of this began when Walter posted his blog article called “Blazing Sprite and Tile Performance”:
http://blog.anscamobile.com/2012/02/blazing-sprite-and-tile-performance/
We had been experimenting with Corona to figure out how to improve the fps in our game. After reading Walter’s blog post, we were very excited to implement the new performance updates that he wrote about and showed in his video example. Unfortunately, there was and still is no detailed documentation to go along with these performance enhancements explaining how to take advantage of them.
So we began searching the forums for answers, posting our detailed questions in multiple Corona forums and continued experimenting. We did receive some feedback from Corona users and we greatly appreciate their attempts to help. However, after trying their suggestions as well as some bits of information we obtained from searching through hundreds of forum posts and old outdated Corona documentation, we found ourselves in the same place where we started - alone, afraid, frustrated, helpless, and disappointed. Oh and not to mention we still didn’t have the solution to our framerate issue.
The next thing we did was spend the extra money to get a Corona Pro License, thinking that we would have greater access to resources and finally be able to resolve our framerate performance issue and finish our game. Well, this made no difference whatsoever.
This brings us to our current situation. Carlos Icaza (former ANSCA staff) was nice enough to offer his help and allowed us to email him our source code. We sent him the source code and I thought that everything was going to work out just fine. Well, it didn’t. Weeks went by. Nothing. No response. I emailed him asking for an update. He said we were in queue for review. A few more weeks went by. Then Carlos announces that he is leaving Corona. Wonderful!
So then I receive an email from David Rangel (ANSCA staff) who states he is going to take over where Carlos left off. Ok. Sounds good. I filled him in with the details. I wait a week or so and then ask him for the status. He said they are busy but he will get someone to look at it. I wait another week and ask again. He said I had someone look at all the forum posts but he had some questions. What?!!! So basically they didn’t even have the source code that had been sent previously. We next emailed him a link to download our source code. I wait another week. No response. I ask for the status (isn’t this getting old? can you see my frustration with this whole experience?). He replies that “I will try to have someone look at it today”. Well, I have emailed him twice since then and have received no reply.
Look, I’m not asking for pity and believe me I really don’t like to complain especially not on a public forum but this is ridiculous! For the ANSCA staff to be treating paying Corona users like this is very unprofessional. We have been working very hard for almost 1 year on this game and I want it to be a success and I would love to credit Corona in my game but how can we with the kind of experience that we have had? We are seriously considering dropping Corona for our next project.
All we want is someone to review our source code and tell us what we are doing wrong or how we can improve it to take full advantage of the performance enhancements as described by Walter. We are trying to improve our framerate to the best that it can be.
I urge any other frustrated Corona users to join together with me, share your pain here, and fight for your right to get professional help with your source code!
Thank you.
Rob
Roentgen, LLC [import]uid: 134650 topic_id: 26414 reply_id: 326414[/import]