@naomi 99 per cent chance you are right, that is what their support desk told me the issue was likely to be as well. They had promised that they were going to alert engineering team on Monday. A different answer from what ingemar got. But it could be because the engineering team was off for thanksgiving and the poor and heroic guy on thanksgiving duty was not aware of this issue. The reply that ingemar got is rather more chilling (and sadly it sounds like the correct explanation). What’s the timing on this plugins market? Anyone with a clue?
The plugin marketplace was suppose to be last December/January, but never happened. it doesn’t seem like it is a priority and really one of the major things holding Corona back.
I just wanted to come report my findings. Over the weekend I tried my app (with Chartboost) and got 3 registered clicks. These are showing up in my Chartboost dashboard. So am I looking at this wrong or is it actually recording clicks now?
I just double-checked my data and I still have 0 clicks/day since 21st November although I have thousands of impressions delivered every day.
This is really strange then. I only have two days in my dashboard (only been using Chartboost since last week). I’ve got the 28th and 30th on my report. With the 18 impressions and 3 clicks coming in on the 30th of November.
More apps walls will work. Interstitials won’t. Which one are you using?
I’m only using interstitials.
Just had a friend test this. I now have 1 Clicks Delivered for today. He also installed the app but that isn’t showing up.
Hello everyone, I’m Carmine from the Chartboost Support Team.
Unfortunately, it appears that recent changes to our system have impacted ad serving for iOS games when using our Corona plugin. As Ingmar and Naomi have reported above, this doesn’t appear to affect projects integrated through XCode and our native iOS SDK (which Enterprise users have the option of using), nor are Android projects which integrate our plugin seeing these issues. We are still successfully serving ads in those cases.
Today we identified the root cause of this problem and are now working on a fix. We know that while this situation continues your games are being affected, so please stay tuned to this thread: we will post an update here as soon as we can report a solution.
~Carmine
@Carmine
Thank you for your response.
When the fix is applied, will the reporting be adjusted retroactively to pick up the lost revenue during this “down-time”?
@carmine what exactly are you fixing? The failure to show interstitials, including test banner, or the failure in reporting installs? Or both?
@Carmine, thank you for posting where Chartboost is at with this issue. I appreciate hearing you’re working on a fix. I hope the fix will be made on your side of the system and no need for us to rebuild and redeploy our apps.
Thanks again.
Naomi
Hello everyone,
We have just made live a fix for this on our backend, and our test apps are showing that ads are now being served to Corona iOS apps again.
Right now, we don’t have any plans to retroactively adjust the analytics.
Though there was an over reporting of impressions, clicks and installs appear to have still been accurately reporting activity driven by the More Apps page during this time.
This fix is aimed at getting interstitials showing in Corona iOS apps again, which should also fix the related issue where impressions were being mistakenly recorded even though none were being shown.
With this fix there should be no need for you to rebuild and redeploy your apps.
Thank you everyone for your patience, and we sincerely appreciate those of you who contacted us directly regarding this issue.
Please let us know at support@chartboost.com if you are continuing to see any issues.
~Carmine
I’m starting to see clicks delivered on my iOS Corona apps again.
However I have a question regarding the down-time. You said:
I don’t use the More Apps page, only Interstitials.
Are the numbers for the “Installs” and “Money Earned” accurate during the down-time?
I can now see interstitials. Pity it was too late for my Christmas app submission.
It’s good to hear you guys are seeing interstitials again, let us know if you’re seeing any issues related, or unrelated!
Yes, those numbers are accurate. The only records that were inaccurate for Corona iOS apps using our plugin during the affected period is the impressions delivered, which reported impressions even though none were really being shown.
My ad-logic falls back to RevMob if Chartboost isn’t available, and I saw a boost in RevMob revenue during this down-time.
So it looks like the fall-back worked even though Chartboost reported impressions.
I can re-confirm that analytics is reporting normally like before the down-time.