In our games we have the ability to use the pasteboard plugin to allow for exporting/importing save file data through the clipboard for debugging purposes. This has also proved useful for players who have issues as they are able to send us their save files and we can then test with their game states.
For the desktop versions we’ve had to resort to saving out a file with the required data which can then be emailed to us, this is saved into the system.DocumentsDirectory and when building for a self-distributed .dmg this is all accessible in “~/Library/Application Support/GameName/Documents”.
My question is, can this directory be accessed by players who have installed the game from the Mac App Store or is it completely inaccessible to them?