Amazon build not supporting Amazon phones and tablets

happymongoose · April 12, 2016, 8:19pm

Hi everyone,

I’m just updating my app to work with Amazon IAP v2. I’ve uploaded my binary to the Amazon developer console, and the app has been scanned, and in the Device Support section I’m getting the following mesage:

Device support:

Amazon phones and tablets - Supported (0), Excluded (0), Unsupported (18)

Amazon Fire TV devices - Supported (0), Excluded (0), Unsupported (3)

Non-Amazon Android devices - Supported (212+), Excluded(0), Unsupported (0)

based on your Android manifest.

I am definitely building for Amazon. Has anyone come across this before? It looks like my app will work on any phone in the Amazon store, as long as it isn’t Amazon’s.

(I’m not bothered about the TV devices - I’ve included them in the above for completeness).

My build.settings looks like this:

-- Supported values for orientation: -- portrait, portraitUpsideDown, landscapeLeft, landscapeRight settings = { orientation = &nbsp; { default = "portrait", content = "portrait", supported = { "portrait" } }, iphone = { plist = { UIApplicationExitsOnSuspend = false, UIStatusBarHidden = true, UIPrerenderedIcon = true, -- set to false for "shine" overlay --UIApplicationExitsOnSuspend = true, -- uncomment to quit app on suspend &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; UIAppFonts = { "XXX.ttf" }, &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; CFBundleIconFile = "Icon.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; CFBundleIconFiles = { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon@2x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-60.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-60@2x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-60@3x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-72.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-72@2x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-76.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-76@2x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small-40.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small-40@2x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small-40@3x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small-50.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small-50@2x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small@2x.png", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "Icon-Small@3x.png" &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; }, &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; -- iOS app URL schemes: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; FacebookAppID="XXXX", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; CFBundleURLTypes = &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; CFBundleURLSchemes = &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "XXXX", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; } &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; } &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; } } }, -- Android permissions &nbsp; &nbsp; &nbsp; &nbsp; android = &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; usesPermissions = &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "com.android.vending.BILLING", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "android.permission.INTERNET", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "com.android.vending.CHECK\_LICENSE", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; }, &nbsp; &nbsp; &nbsp; &nbsp; }, &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; --Plugins &nbsp; &nbsp; plugins = &nbsp; &nbsp; &nbsp;{ &nbsp; &nbsp; &nbsp; &nbsp; ["plugin.amazon.iap"] = &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; publisherId = "com.coronalabs", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; supportedPlatforms = { ["android-kindle"]=true }, &nbsp; &nbsp; &nbsp; &nbsp; }, &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ["plugin.google.iap.v3"] = &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; publisherId = "com.coronalabs", &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; supportedPlatforms = { android=true } &nbsp; &nbsp; &nbsp; &nbsp; }, &nbsp; &nbsp; &nbsp; &nbsp; ["facebook"] = &nbsp; &nbsp; &nbsp; &nbsp; { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; publisherId = "com.coronalabs" &nbsp; &nbsp; &nbsp; &nbsp; }, &nbsp; &nbsp; }, &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; }

Simon

Lerg · April 13, 2016, 5:54pm

Hello Simon,

In the web interface you can click “View device support” link and see details about this issue, can you provide here this information?

Thanks.

happymongoose · April 13, 2016, 8:00pm

Hi Lerg,

Thanks for getting in touch so quickly - I’d just forgotten to delete the previous binary for the ‘upcoming’ app, so Amazon’s console was allocating Amazon devices to the previous apk.

Many thanks,

Simon

Lerg · April 13, 2016, 8:32pm

Good to know, thanks!

Lerg · April 13, 2016, 5:54pm

Hello Simon,

In the web interface you can click “View device support” link and see details about this issue, can you provide here this information?

Thanks.

happymongoose · April 13, 2016, 8:00pm

Hi Lerg,

Thanks for getting in touch so quickly - I’d just forgotten to delete the previous binary for the ‘upcoming’ app, so Amazon’s console was allocating Amazon devices to the previous apk.

Many thanks,

Simon

Lerg · April 13, 2016, 8:32pm

Good to know, thanks!