Amazon Store Review Failure in Fire HDX 8.9 (4th generation)

Solar2D Android
#1

Hello,

I recently submitted my application for review in the Amazon App Store and I just got the results. It passed in every device except for the Fire HDX 8.9 (4th Gen) with the following notes:

Devices where the app is NOT AVAILABLE

Device

Reason

Comments

Fire HDX 8.9 WiFi (4th Gen)

FAILED TESTING

Observation:- App buttons are cropped : 

Steps to recreate error:

1.Install and launch the app

2.Tap on play

3.Play for a while, change the orientation to portrait mode app buttons get cropped

Fire HDX 8.9 WAN (4th Gen)

FAILED TESTING

Observation:- App buttons are cropped : 

Steps to recreate error:

1.Install and launch the app

2.Tap on play

3.Play for a while, change the orientation to portrait mode app buttons get cropped

I’m not sure why changing the orientation of the device to portrait would change anything, since I’m only supporting landscape mode. Here’s what I have in my build.settings file:

orientation = { default = "landscapeRight", supported = { "landscapeRight", "landscapeLeft" } }

Any ideas why this would fail in this device? Any help would be appreciated.

Thanks!

George

#2

Here’s my Android Manifest file. There are a couple of things that seem strange to me:

First, here’s an Amazon guide which mentions the use of sensorLandscape for the orientation attribute:

https://developer.amazon.com/appsandservices/solutions/devices/kindle-fire/app-development/02-device-orientation

My manifest has “landscape” instead.

Also my manifest has this:

\<uses-feature android:name="android.hardware.screen.portrait" android:required="false"/\>

Which is strange considering my app only supports landscape.

Any ideas?

#3

Never mind, it was Amazon’s mistake. They have now approved the app for these two devices. Phew!

#4

I got the same rejection, for Fire HD 4th gen devices.

I assume you contacted support and told them - what did Amazon say? I’d like to simply quote their explanation when I contact them.

#5

Yes, I asked them for more information about reproducing the issues. This was the response:

Thanks for writing in. We apologize for the delay, we have retested the app and passed it on all intended devices. Please let us know if you see any further issues with the app.

Good luck!

#6

Here’s my Android Manifest file. There are a couple of things that seem strange to me:

First, here’s an Amazon guide which mentions the use of sensorLandscape for the orientation attribute:

https://developer.amazon.com/appsandservices/solutions/devices/kindle-fire/app-development/02-device-orientation

My manifest has “landscape” instead.

Also my manifest has this:

\<uses-feature android:name="android.hardware.screen.portrait" android:required="false"/\>

Which is strange considering my app only supports landscape.

Any ideas?

#7

Never mind, it was Amazon’s mistake. They have now approved the app for these two devices. Phew!

#8

I got the same rejection, for Fire HD 4th gen devices.

I assume you contacted support and told them - what did Amazon say? I’d like to simply quote their explanation when I contact them.

#9

Yes, I asked them for more information about reproducing the issues. This was the response:

Thanks for writing in. We apologize for the delay, we have retested the app and passed it on all intended devices. Please let us know if you see any further issues with the app.

Good luck!