Anyone having issues with getting paid by Nook?

Solar2D Android
#1

Anyone got a phone number or any GOOD way to contact Nook Developer?

The Nook platform had been our best performing in terms of sales. But the process is horrid. There is probably enough written already about their double submission process, etc., but now I’m encountering a whole new level of stupid now.

I haven’t been paid. I checked their forum, and other people have had this resolved in just a few days. I looked for contact info. No phone numbers, no email addresses. They say either open a support ticket or send a direct message to them on twitter. But I can’t send a direct message to them on twitter because they don’t follow me on twitter. Insane.

So I opened a support ticket. Got an automated response. Then another mostly automated response, generically address, saying the matter has been reported to the “payments team.” Another week goes by. Nothing. I go back to check the date on the email and notice in the email it says “To review the status of the request and add additional comments, follow the link below:,” which leads to a forum-like page that says the same thing the email says, but over in a sidebar it indicates the issue has no priority and that the process is waiting on my response. My response to a message that said they where investigating. Really?

Oh, yeah, and I can’t confirm they have the right bank info because that is encrypted on the site, and I don’t want to risk changing it now just in case that might de-rail the “investigation.”

Seriously, if anyone in the community has had similar dealings with Nook or good contact info for them, please share. Thanks
[import]uid: 64596 topic_id: 25661 reply_id: 325661[/import]

#2

They pay bi-monthly, meaning if you make money in February, you wont get paid until the first day April. I always get paid on time!

Regards,
Jordan Schuetz
Ninja Pig Studios [import]uid: 29181 topic_id: 25661 reply_id: 103746[/import]

#3

Thanks Jordan,

I did have sales in February, hence my concern. And I absolutely hate any company that makes contacting them so opaque. Was hoping someone, sometime, actually got one of their reps to cough up an email address or something. [import]uid: 64596 topic_id: 25661 reply_id: 103766[/import]

#4

May I ask how much? They may have a payout limit of $50? Have you check the Barnes and Noble forums?

Regards,
Jordan Schuetz
Ninja Pig Studios [import]uid: 29181 topic_id: 25661 reply_id: 103768[/import]

#5

I’ve been doing my best to scour those forums, which is why it has taken me all month to decide to go public with this. Absolutely nowhere does it say anything about a minimum payout. I wish it did. Then I wouldn’t be concerned. We didn’t make that much in February (maybe $20, it’s not Gun App after all :slight_smile: ) but since everything I have been able to read makes no mention of a minimum, I am concerned. What if they have the wrong banking info? The next supposed payday is coming and they won’t get back to me. Very frustrating. [import]uid: 64596 topic_id: 25661 reply_id: 103769[/import]

#6

If you have the wrong banking info then your screwed. Make sure your routing number and account number are accurate. If you only made $20, it will be rolled over to the next month. I really have no idea, try to wait until May 5th, and if you don’t receive your money contact me or Nook support and I’ll see if I can help.

Regards,
Jordan Schuetz
Ninja Pig Studios [import]uid: 29181 topic_id: 25661 reply_id: 103774[/import]

#7

Bi-Monthly? It’s every month.

I have been paid every month without fail for the last 6 months, usually hit’s my account around the 1st-3rd of the month, I just got a payment yesterday, my 2 apps make about $250-$300 p/m not too bad since 1 of them is a Xmas app. [import]uid: 8697 topic_id: 25661 reply_id: 104474[/import]