My report was similar … not a JB phone but wireless was hosed … Is corona doing any resource checks that fail badly if the wifi functionality of the phone is broken?
I’ve asked the engineers to look into this.
Are you connected to the internet when it crashes?
Hey Rob.
Yes, the device is connected using 3G.
Do we need to be connected to the internet at all times?
even using apps like “hello world”?
Shahar
No your apps should not need to be connected at all times unless you’re doing things that use the network like analytics, ads, game center etc. I’m just collecting info to try and figure out what is going on. There was another thread about a device that wasn’t connected having problems and seeing if there is a correlation.
I have reports from at least 4 users in the field that say that they have this issue. Untold number that never give us feedback. The app makes no network connections at startup but as we have established we never execute any of the code in our app. Have only had opportunity to have an email exchange with one of those users. This is what they said about their phone:
"I happen to have one of the iPhones that the wifi has timed out and no longer works , the app came thru G4 . ( its known mac problem and since my "hardware warranty has expired no refunds allowed ) "
He also said that he has no trouble with other apps just this one. So something about the way that Corona is starting up must be at issue here.
I certainly hope you can get to the bottom of this as it is not an isolated problem.
Thanks,
m
You could try turning off Launchpad Analytics. Instructions to do so are here. That’s the only reason we would automatically make a network connection.
If you get a Device Log for your app from a device that has the problem we can take a look but I can’t promise it’ll tell us anything. We’ll also need to know the version of iOS on the device and the version of Corona SDK you are using.
Unfortunately it’s very hard to debug issues that only happen on certain devices with no access to such a device.
Hey Perry.
Why would analytics cause an issue if the device is connected through 3G?
Also, I’ve attached the crash log to the first message on this thread. did you look at that?
it has all the details you wanted.
Shahar
Shahar,
I agree with you i do not believe that Corona folks are taking this seriously enough. You already provided them with the requested thread dump leading me to believe that they are not reading the entire thread. Or they are not making their request clear enough to emphasize the difference between what you have already provided and what they want.
Shahar if you get a chance can you give a go at the HelloWorld with the Analytics turned off … just to rule that out. Though i am skeptical as well as to the likelyhood of that being the issue with corona and these phones.
I would recommend to Corona that they acquire a broken phone … perhaps Shahar’s friend would like his replaced. Then Corona would have no reason not to get this issue resolved.
Just my opinion
Corona Staff -
I can’t say I disagree with mslack.
you’ve joined the thread about a month after it started and it really doesn’t seem that you’re investing too much effort in this. you are asking questions that were already answered in previous messages in this thread.
I gave a complete detail of the case, the type of device, OS version, crash logs and we have verified that I can replicate it easily and apparently, I’m not the only one it happens to.
if people have my app crash on their device because of this, they wouldn’t know it’s the engine’s fault and they might give a bad review. even if they approach me, I don’t have anything helpful to tell them.
As we established that the app never reaches the lua code, we are totally dependent on you guys to fix this.
Please try to fix this issue as soon as possible. if there’s any more information I can give you, I will be more than happy to supply it but please read the entire thread from the start.
Shahar
Hey guys, let me chime in here. We have talked about this internally. Unfortunately, you probably won’t like this response but we always strive to be honest and clear.
Quite frankly, at this point this is not something we can spend much time on. Let me explain:
First, because everything seems to indicate this is very rare. Only you have seen this (no other reports from the community), and you are only seeing it on 2 devices that have a very specific (and rare) condition. This is not a condition that will cause big problems for developers.
Second, because we can’t even reproduce it internally. We would somehow have to get a hold of a device whose wi-fi has “broken”. That’s not exactly a straightforward thing to do.
Now - we completely realize that you want to do everything in your power to minimize possible issues and negative reviews. We get that. But we have to weigh any issues like this and their likely impact against everything else we are doing. And this, at this point in time, ranks very low. It does not seem like an issue that will affect you (or any other developer) in a measurable way. If that changes, we will re-evaluate and try to figure something out.
Again, I realize you probably won’t like this, but just want to be honest.
Lets keep an eye on the situation and see if we see it spread at all, can reproduce it more reliably, and/or learn that there are significant number of devices out there with these issues.
Thanks,
David
Perhaps you should provide a name/link to the app in question so that we (the corona community) can test it on our devices and provide our feedback.
Thanks for the reply and honesty.
Of course I don’t like this but I can understand that.
Personally, I would be much more accepting to this response as I understand that this is a very rare and specific issue (I didn’t even think it was related to the “broken wifi” until mslack joined in) had it came a day/two/week after I posted the thread and the responses were showing that Corona team actually took the time to read the entire thread (2 pages is not that much).
the main issue for me is that I got no response from the team for a month and when they did respond, it didn’t even seem that they read the initial message that started this thread.
Once people are paying to use this (great!) product, we also expect a certain level of support in return.
I really appreciate the hard work that is put in this and the great features you are adding but what matters the most to me personally is the support.
I can manage to wait for new features as I don’t plan on using them and I don’t promise them to clients. it’s a lot more complicated for me to have bugs and no answers when I work with a client and her phone can’t run Corona apps at all.
I think that the main thing to take out of this is that even if you don’t have a solid response or have “bad news”, please reply anyway and tell us the truth - you are working on this or whatever the response is.
in this case - I can show the client the response I got from you and it would be much better than coming from me.
besides - the worst thing to see in a support forum are bugs related to the engine that are not being answered at all for a long period of time.
even if you are working on it in the background, the feeling we (as customers) get are not good and for others who see threads like this as well.
BR,
Shahar
@jonPM - thanks for the advice. from what I gather in my experiments, it every corona app and not a specific app issue.
I couldn’t manage to run any corona app including the hello world.
I am really curious to know if this ever happened to a device without “broken wifi” error.
Shahar
Hi Shahar,
Thanks for your understanding. I don’t recall seeing this message when you originally posted, and sometimes things just “slip by” even though we (myself, Rob, and other staff members) monitor the forums virtually every day…that includes weekends and even some holidays; the tech world never sleeps. 
Once we responded, we had to ask the “usual questions” and then discuss internally what might be causing this. All of that takes time, back and forth, since we juggle many things at any given minute. We do appreciate your understanding, and hopefully if this issue persists or appears on other devices than those we can’t test on, we can nail down exactly why it’s happening.
Sincerely,
Brent
I am certainly disappointed by this response. I have now 3 known occurrences of this issue from the field. Only one of which i know any details about … broken wifi. Seems to me that an issue as fundamental as this (cannot run the hello world) would be a higher priority as it affects all Corona apps that encounter a phone with what ever characteristics that are in conflict with Corona. Certainly this is the type of thing that can bite you in the ___ as you never know who has a phone with this affliction. Imagine you are trying to get Disney to use Corona for a new project and you have the VP of Disney marketing taking a look at some Corona apps … his phone crashes the apps you have recommended that he review. Or from our perspective, we are trying to get a business relationship started with another company and they have a phone that crashes our app upon launch.
There are certainly lots of google hits for iPhone with broken wifi … assuming that that has anything to do with it, there are certainly quite a few people out there with this issue.
The fact that this issue appeared running the Hello World example indicates to me that this issue will be present in every Corona App going out the door. Certainly if i were directing the Corona product i would not put such an issue on the back burner.
Disappointedly yours,
Shahar, mslack,
Thanks for the responses. And I do honestly understand that this is disappointing/annoying. We’d love to fix this right away but sometimes have to make choices based on perceived impact. At this point, this seems very low. But I am serious - let’s keep an eye on this and if it changes/gets bigger, we will take a look.
Feel free to email me directly: david AT coronalabs
Sigh … Shahar … if you get a chance it would be great if you could try a build on that device with analytics turned off to see if that may be at issue … though i agree with you that it is very doubtful.
Cheers
I think it’s a valuable test.
I’ll issue a test flight to the client now, I just hope she can install it (so far I manually installed the apps via itunes).
if she didn’t get her phone fixed, I will have access to it this week and I’ll report back.
BR,
Shahar