Hey guys and gals,
We are just about done with our app, and while testing on iOS devices the app stops installing with about 3% to go. When we reset the device, the app plays. We submitted to the app store and have been rejected with the general “App exhibits bugs…” deal. We have asked Apple for further help and have not been given anymore detail on the issue.
List of things we have done and tried already:
1.) Updated to the latest versions of iOS and Xcode.
2.) Have built on updated Mac OS X (Mavericks 10.9.4) and 10.9.3
3.) We have deleted, recreated and resetted (from scratch) the provisioning profiles and certificates on Xcode and the Developer site on two different computers (Prov. Prof. and Certs. are specific to each computer).
4.) We have researched and implemented the iOS build procedures.
5.) We have asked apple for a console log with no luck.
6.) We have created the iTunes Connect app info and turned off Game Center and not created any In-App Purchase elements (there are none in our app).
7.) We have tried to install through iTunes and through Xcode resulting in the same issue.
8.) We have checked all file names in our resource directory.
9.) We have editted our build.setting file several times and build from these.
10.) We have read the Console Logs from Xcode.
11.) We have deleted all the other certificates and provisioning profiles from Keychain Access.
12.) All of the Certificates and Provisioning Profiles are “Green Light” ready to go on iTunes, Developer site, and Xcode.
13.) We are using Distribution and Ad Hoc throughout the Prov. Prof. and Certs. and the Devices UDID codes are correct.
14.) We build the app to our Desktop.
Here is our current build.settings
-- portrait, portraitUpsideDown, landscapeLeft, landscapeRight settings = { orientation = { default = "portrait", supported = { "portrait" } }, plugins = { ["facebook"] = { publisherId = "com.coronalabs", supportedPlatforms = { iphone = true, ["iphone-sim"]=true }, }, ["CoronaProvider.ads.admob"] = { publisherId = "com.coronalabs" }, }, iphone = { plist = { -- NEW APP REQUIREMENT BY APPLE -- Don't forget to change the "1.0" to match your actual version! CFBundleShortVersionString = "1.0", UIAppFonts = { "Creepster.ttf" }, UIStatusBarHidden = true, UIPrerenderedIcon = true, -- set to false for "shine" overlay UIApplicationExitsOnSuspend = true, -- uncomment to quit app on suspend FacebookAppID = "216696848528618", -- iOS app URL schemes: CFBundleURLTypes = { CFBundleURLSchemes = { "fb216696848528618", -- example scheme for facebook --"coronasdkapp", -- example second scheme }, }, CFBundleIconFiles = { "Icon.png", "Icon@2x.png", "Icon-Small-40.png", "Icon-Small-40@2x.png", "Icon-60.png", "Icon-60@2x.png", "Icon-72.png", "Icon-72@2x.png", "Icon-76.png", "Icon-76@2x.png", "Icon-Small-50.png", "Icon-Small-50@2x.png", "Icon-Small.png", "Icon-Small@2x.png" }, } }, android = { versionCode = "10", usesPermissions = { "android.permission.INTERNET", "android.permission.ACCESS\_NETWORK\_STATE", "android.permission.READ\_PHONE\_STATE", }, }, }
Here is our current Console Log we see when installing:
– We used this to help find more details only for this Console Log although we don’t normally use this code
build = {
neverStripDebugInfo = true
},
Aug 25 11:22:12 Nicole--Shanes-iPad lockdownd[52] \<Notice\>: 00303000 \_\_copy\_itunes\_value\_block\_invoke: Error creating CFString Aug 25 11:22:13 Nicole--Shanes-iPad atc[160] \<Warning\>: {MediaLibrary} Database validation succeeded Aug 25 11:22:14 Nicole--Shanes-iPad lockdownd[52] \<Notice\>: 00281000 copy\_crashcopier\_value: copying com.apple.MobileDeviceCrashCopy domain: ShouldSubmit key Aug 25 11:22:14 Nicole--Shanes-iPad crash\_mover[162] \<Notice\>: (Warn ) \<crash\_mover.m mv\_recursive:98\> Moving './ResetCounter-2014-08-25-110820.ips' -\> '/var/mobile/Library/Logs/CrashReporter/ResetCounter-2014-08-25-110820.ips' Aug 25 11:22:14 Nicole--Shanes-iPad aggregated[38] \<Notice\>: BUG in libdispatch client: kevent[EVFILT\_WRITE] delete: "No such file or directory" - 0x2 Aug 25 11:22:18 Nicole--Shanes-iPad lockdownd[52] \<Notice\>: 00303000 \_\_copy\_itunes\_value\_block\_invoke: com.apple.mobile.iTunes.store/PurchaseTypes -\> (null) Aug 25 11:22:18 Nicole--Shanes-iPad atc[160] \<Warning\>: {MediaLibrary} Database validation succeeded Aug 25 11:22:18 Nicole--Shanes-iPad atc[160] \<Warning\>: {MediaLibrary} starting import session \<MLImportSession: 0x17584200\>. itemCount=250 Aug 25 11:22:18 Nicole--Shanes-iPad atc[160] \<Warning\>: {MediaLibrary} finishing import Aug 25 11:22:18 Nicole--Shanes-iPad atc[160] \<Warning\>: {MediaLibrary} finished import session \<MLImportSession: 0x17584200\>: 0 adds, 0 updates, 0 deletes in 0.07 seconds Aug 25 11:22:18 Nicole--Shanes-iPad atc[160] \<Warning\>: {MediaLibrary} loaded 23 existing entries Aug 25 11:22:18 Nicole--Shanes-iPad storebookkeeperd[94] \<Warning\>: [UPP-SBDPlaybackPositionStorageController] target sync date from client: 2014-08-25 17:22:28 +0000 (in 10.00 sec) Aug 25 11:22:18 Nicole--Shanes-iPad storebookkeeperd[94] \<Warning\>: [UPP-SBDPlaybackPositionStorageController] setting target date to: 2014-08-25 17:22:28 +0000 (in 62683223861.41 sec) Aug 25 11:22:18 Nicole--Shanes-iPad storebookkeeperd[94] \<Warning\>: [UPP-SBDPlaybackPositionStorageController] scheduling sync (via BackgroundTaskJob) 9.999066 seconds from now... Aug 25 11:22:18 Nicole--Shanes-iPad SpringBoard[33] \<Warning\>: could not find icon for representation -\> com.nokturnallabs.games.SwattaFly Aug 25 11:22:18 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 \_\_MobileInstallationClearUninstalled\_Server\_block\_invoke: Removing id com.nokturnallabs.games.SwattaFly from uninstalled list Aug 25 11:22:19 Nicole--Shanes-iPad atc[160] \<Warning\>: LaunchServices: installing placeholder for com.nokturnallabs.games.SwattaFly Aug 25 11:22:19 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 handle\_install\_for\_ls: Install of "/var/tmp/com.apple.atc.Apps/com.nokturnallabs.games.SwattaFly.app" requested by atc Aug 25 11:22:19 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 MobileInstallationInstall\_Server: Installing app com.nokturnallabs.games.SwattaFly Aug 25 11:22:19 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 install\_application: Installing placeholder Aug 25 11:22:19 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 MobileInstallationInstall\_Server: Staging: 0.01s; Waiting: 0.00s; Installation: 0.12s; LS Sync: 0.00s; Overall: 0.13s Aug 25 11:22:19 Nicole--Shanes-iPad /usr/libexec/lsd[75] \<Error\>: Need to synchronize with MobileInstallation Aug 25 11:22:19 Nicole--Shanes-iPad /usr/libexec/lsd[75] \<Notice\>: LaunchServices: Adding com.nokturnallabs.games.SwattaFly to registration list Aug 25 11:22:19 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x387000 purgeable: no attribute in error : 2 : No such file or directory Aug 25 11:22:19 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x387000 purgeable: no attribute in last\_exception : 2 : No such file or directory Aug 25 11:22:19 Nicole--Shanes-iPad filecoordinationd[149] \<Warning\>: sandboxing denied subscription to progress on category com.nokturnallabs.games.swattafly (bundle id (null), B064C329-5CCF-4CB1-80E5-F00B15D2D1DE) Aug 25 11:22:20 Nicole--Shanes-iPad medialibraryd[96] \<Warning\>: {MediaLibrary} [MLWriter] ending transaction \<\_\_NSConcreteUUID 0x145432a0\> 2B165405-13D0-4788-A741-89B9145070AF. shouldCommit=0. Aug 25 11:22:20 Nicole--Shanes-iPad geod[110] \<Warning\>: Can't get bundle identifier for process 143 Aug 25 11:22:22 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x387000 purgeable: no attribute in error : 2 : No such file or directory Aug 25 11:22:22 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x387000 purgeable: no attribute in last\_exception : 2 : No such file or directory Aug 25 11:22:22 Nicole--Shanes-iPad medialibraryd[96] \<Warning\>: {MediaLibrary} [MLWriter] ending transaction \<\_\_NSConcreteUUID 0x14649790\> 394C69EC-D977-4D77-A9E1-B47645A93F0C. shouldCommit=0. Aug 25 11:22:28 Nicole--Shanes-iPad storebookkeeperd[94] \<Warning\>: [UPP-SBDPlaybackPositionStorageController] running synchronizeImmediatelyWithCompletionHandler: now Aug 25 11:22:28 Nicole--Shanes-iPad CommCenter[67] \<Notice\>: com.apple.CommCenter.Prox - Declared system activity to prevent sleep Aug 25 11:22:29 Nicole--Shanes-iPad storebookkeeperd[94] \<Warning\>: {MediaLibrary} Database validation succeeded Aug 25 11:22:30 Nicole--Shanes-iPad storebookkeeperd[94] \<Warning\>: iTunes Store environment is: ST11 Aug 25 11:22:30 Nicole--Shanes-iPad assistantd[36] \<Notice\>: connection 3 total: 1, connected: 0, added new subflow [cid=1, state=Waiting, ifindex=2] Aug 25 11:22:30 Nicole--Shanes-iPad assistantd[36] \<Notice\>: connection 3 total: 1, connected: 1, new connected subflow [cid=1, state=Connected, ifindex=2, preferred, mp\_capable] Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: the local store doesn't allow tasks and we have no default calendar :( Aug 25 11:22:31 Nicole--Shanes-iPad storebookkeeperd[94] \<Warning\>: {MediaLibrary} Database validation succeeded Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: Launch Services: Registering unknown app identifier com.apple.podcasts failed Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: Launch Services: Unable to find app identifier com.apple.podcasts Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: [MPAssistantStationSyncHandler] Begin station sync with anchor: 3, validity: 1398328386, model validity: 1398328386 Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: [MPAssistantStationSyncHandler] Found 0 revisions to sync. Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: [MPAssistantStationSyncHandler] Sync ended. Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: [MPAssistantSyncHandler] Begin media library sync with anchor: 256, validity: 638035315699416323 Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: [MPAssistantSyncHandler] Found 0 revisions to sync. Aug 25 11:22:31 Nicole--Shanes-iPad assistant\_service[146] \<Warning\>: [MPAssistantSyncHandler] Sync ended. Aug 25 11:22:38 Nicole--Shanes-iPad CommCenter[67] \<Notice\>: com.apple.CommCenter.Prox - system activity completed Aug 25 11:22:40 Nicole--Shanes-iPad storebookkeeperd[94] \<Error\>: TASK-ASSERT: cfurlcache - ProcessCacheTask - FAILED to get task-assertion, going commando with 3 items to process. Aug 25 11:22:40 Nicole--Shanes-iPad storebookkeeperd[94] \<Error\>: unlink of file /var/mobile/Library/Caches/sharedCaches/com.apple.iTunesStore.NSURLCache/fsCachedData/E8A69631-9ACE-45B6-B005-04D53A9905E5 failed. Errno=2 Aug 25 11:22:43 Nicole--Shanes-iPad atc[160] \<Warning\>: LaunchServices: Creating installProgressForApplication:LSApplicationProxy: com.nokturnallabs.games.SwattaFly (Placeholder) withPhase:0 Aug 25 11:22:46 Nicole--Shanes-iPad atc[160] \<Warning\>: LaunchServices: installPhaseFinishedForProgress: com.nokturnallabs.games.SwattaFly.Loading - \<NSProgress: phase=Loading; state=Finished; fractionCompleted=1.000000\> called, removing progress from cache Aug 25 11:22:46 Nicole--Shanes-iPad SpringBoard[33] \<Warning\>: Killing com.nokturnallabs.games.SwattaFly for app installation Aug 25 11:22:46 Nicole--Shanes-iPad atc[160] \<Warning\>: LaunchServices: installing app for existing placeholder LSApplicationProxy: com.nokturnallabs.games.SwattaFly (Placeholder) Aug 25 11:22:46 Nicole--Shanes-iPad atc[160] \<Warning\>: LaunchServices: Creating installProgressForApplication:LSApplicationProxy: com.nokturnallabs.games.SwattaFly (Placeholder) withPhase:1 Aug 25 11:22:46 Nicole--Shanes-iPad lsd[75] \<Warning\>: LaunchServices: Updating installPhase for parent \<NSProgress: phase=Loading; state=Active; fractionCompleted=0.600000\> to 1 Aug 25 11:22:46 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 handle\_install\_for\_ls: Install of "/var/mobile/Media/PublicStaging/SwattaFly.ipa" requested by atc Aug 25 11:22:46 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 MobileInstallationInstall\_Server: Installing app com.nokturnallabs.games.SwattaFly Aug 25 11:22:46 Nicole--Shanes-iPad atc[160] \<Warning\>: [ML3MusicLibrary] compacting artwork Aug 25 11:22:46 Nicole--Shanes-iPad atc[160] \<Warning\>: [ML3MusicLibrary] removing 0 artwork cache ids no longer used Aug 25 11:22:47 Nicole--Shanes-iPad mobile\_assertion\_agent[98] \<Notice\>: service\_one\_connection: Connection closed for client iTunes. Aug 25 11:22:49 Nicole--Shanes-iPad CommCenter[67] \<Notice\>: com.apple.CommCenter.Prox - Declared system activity to prevent sleep Aug 25 11:22:50 Nicole--Shanes-iPad installd[62] \<Notice\>: 0x283000 MobileInstallationInstall\_Server: Staging: 0.02s; Waiting: 0.00s; Installation: 3.63s; LS Sync: 0.00s; Overall: 3.66s Aug 25 11:22:50 Nicole--Shanes-iPad atc[160] \<Warning\>: LaunchServices: ERROR registering application com.nokturnallabs.games.SwattaFly Aug 25 11:22:50 Nicole--Shanes-iPad atc[160] \<Warning\>: LaunchServices: installPhaseFinishedForProgress: com.nokturnallabs.games.SwattaFly.Installing - \<NSProgress: phase=Installing; state=Active; fractionCompleted=0.900000\> called, removing progress from cache Aug 25 11:22:50 Nicole--Shanes-iPad lsd[75] \<Warning\>: LaunchServices: installation ended for app com.nokturnallabs.games.SwattaFly Aug 25 11:22:50 Nicole--Shanes-iPad locationd[53] \<Warning\>: NStatManagerHandleSrcCounts:1717 couldn't find NStatSourceRef for 425 Aug 25 11:22:50 Nicole--Shanes-iPad locationd[53] \<Warning\>: NStatManagerHandleSrcDescriptor:1263 update descriptor for invalid source Aug 25 11:22:50 Nicole--Shanes-iPad lockdownd[52] \<Notice\>: 01ac5000 \_\_copy\_itunes\_value\_block\_invoke: Error creating CFString Aug 25 11:22:50 Nicole--Shanes-iPad itunesstored[95] \<Warning\>: multibyte ASN1 identifiers are not supported. Aug 25 11:22:50 Nicole--Shanes-iPad itunesstored[95] \<Warning\>: multibyte ASN1 identifiers are not supported. Aug 25 11:22:50 Nicole--Shanes-iPad mobile\_assertion\_agent[98] \<Notice\>: service\_one\_connection: Connection closed for client iTunes. Aug 25 11:22:50 Nicole--Shanes-iPad mobile\_assertion\_agent[98] \<Notice\>: service\_one\_connection: Connection closed for client iTunes. Aug 25 11:22:51 Nicole--Shanes-iPad UserEventAgent[14] \<Error\>: Could not get event name for stream/token: com.apple.backgroundtaskagent/71: 0x3: No such process Aug 25 11:22:52 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x387000 purgeable: no attribute in error : 2 : No such file or directory Aug 25 11:22:52 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x387000 purgeable: no attribute in last\_exception : 2 : No such file or directory Aug 25 11:22:53 Nicole--Shanes-iPad medialibraryd[96] \<Warning\>: {MediaLibrary} [MLWriter] ending transaction \<\_\_NSConcreteUUID 0x14652bf0\> 0C4C9841-D6EC-48A6-937D-230EFB3C4AE4. shouldCommit=0. Aug 25 11:22:54 Nicole--Shanes-iPad CommCenter[67] \<Notice\>: com.apple.CommCenter.Prox - system activity completed Aug 25 11:22:55 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x431000 purgeable: no attribute in error : 2 : No such file or directory Aug 25 11:22:55 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x431000 purgeable: no attribute in last\_exception : 2 : No such file or directory Aug 25 11:22:55 Nicole--Shanes-iPad medialibraryd[96] \<Warning\>: {MediaLibrary} [MLWriter] ending transaction \<\_\_NSConcreteUUID 0x14564f30\> BDB411AE-26FA-47A5-B11E-247D7A63AF9F. shouldCommit=0. Aug 25 11:22:57 Nicole--Shanes-iPad atc[160] \<Warning\>: {MediaLibrary} Database validation succeeded Aug 25 11:22:58 Nicole--Shanes-iPad geod[110] \<Warning\>: Can't get bundle identifier for process 143 Aug 25 11:23:01 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x283000 purgeable: no attribute in error : 2 : No such file or directory Aug 25 11:23:01 Nicole--Shanes-iPad deleted[143] \<Error\>: 0x283000 purgeable: no attribute in last\_exception : 2 : No such file or directory Aug 25 11:23:01 Nicole--Shanes-iPad medialibraryd[96] \<Warning\>: {MediaLibrary} [MLWriter] ending transaction \<\_\_NSConcreteUUID 0x14564f30\> FCADC4A9-C3A7-45C0-9308-C08017E0E545. shouldCommit=0.