App not starting on iPadAir3 after update...

I just got the message from a player he updated my game to it’s latest version and now it isn’t starting on an iPadAir3 which is strange because we could not find a problem here.

BUT we are only able to test on simulator AND on a iPadPro… so I want to ask if there maybe is something we should look into with an iPadAir3 or if someone from the community also had this kind of problem and can give some hints where to look at?

The version was build with Corona 3528 and iOS SDK 12.4

What is your app? I have an ipadair2 i can try it on. No problems with my app because that is my main testing iPad and I have not seen an issue with what I am working on.

Thanks, but it is a paid game… here is the link:

https://apps.apple.com/de/app/color-defense-a-td-puzzler/id1467205227?l=en

Can also PM you an iTunes code in a minute.

Thanks for your help!