Build 947, App rejected, Samsung App Store: Video playback not possible on some devices

Hallo,

on most devices the video in my app (it’s a standard mp4 tutorial video) is played, using

media.playVideo( “HelpVideo.mp4”, false )

But Samsung rejected the app and wrote back that on some of their devices the video does not show.
Well, how do you tackle this?

Best try would be to upload an Android app to Samsung that plays a video and wait for their feedback…

Best,
Andreas
[import]uid: 107675 topic_id: 32926 reply_id: 332926[/import]

Can you provide any more information on this? There is not a lot to go on here. We have no currently reported bugs of video failing on any Samsung devices that I am aware of. [import]uid: 52491 topic_id: 32926 reply_id: 130956[/import]

Can you provide any more information on this? There is not a lot to go on here. We have no currently reported bugs of video failing on any Samsung devices that I am aware of. [import]uid: 52491 topic_id: 32926 reply_id: 130956[/import]

Filed a bug report: Case 18799 [import]uid: 107675 topic_id: 32926 reply_id: 131045[/import]

Filed a bug report: Case 18799 [import]uid: 107675 topic_id: 32926 reply_id: 131045[/import]