Can't open on Win7

Had my profile rebuilt and now can’t run the sim. After removing every part of Corona I could find and re-installing, I get this in the Event Viewer:

Activation context generation failed for “C:\Program Files (x86)\Corona Labs\Corona\Corona Simulator.exe”.Error in manifest or policy file “” on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.

Preceded by this:

Faulting application name: Corona Simulator.exe, version: 18.0.3319.0, time stamp: 0x5b2783a3

Faulting module name: ig9icd32.dll, version: 21.20.16.4821, time stamp: 0x59d2911b

Exception code: 0xc0000005

Fault offset: 0x004eaf36

Faulting process id: 0x1d34

Faulting application start time: 0x01d40aab29e6f7f8

Faulting application path: C:\Program Files (x86)\Corona Labs\Corona\Corona Simulator.exe

Faulting module path: C:\WINDOWS\system32\ig9icd32.dll

Report Id: 6866e808-769e-11e8-918e-e4b31830c7ac

This is after installing daily build 3319.

Hi @horacebury I’m asking if our engineers have ever seen something like this. It sounds like an Windows issue with some x86 vs. amd64 components.

Any further info, Rob? Anything I could do to completely remove Corona from around the system so I can reinstall from scratch?

Did you ever get this resolved?

Rob

Nope. Machine will be rebuilt from scratch soon so hoping that will wipe the slate.

As I can’t open the application, how do I get it cleaned from my account?

I can deauthorize your machines for you.

Rob

Thanks, will let you know.

Hi @horacebury I’m asking if our engineers have ever seen something like this. It sounds like an Windows issue with some x86 vs. amd64 components.

Any further info, Rob? Anything I could do to completely remove Corona from around the system so I can reinstall from scratch?

Did you ever get this resolved?

Rob

Nope. Machine will be rebuilt from scratch soon so hoping that will wipe the slate.

As I can’t open the application, how do I get it cleaned from my account?

I can deauthorize your machines for you.

Rob

Thanks, will let you know.