Corona Pro Subscription Transfer to a different entity. Who to contact?

General (non-technical) Off-Topic
#1

Hi folks,

maybe someone knows or was in the same situation.

I would like to transfer the rest of my pro subscription to a different entity/person. As I can’t find any contact page/details here, do you know which email adress I should contact to find out if it is possible and if yes, how to do this?

Best wishes
Michael Hartlef

Edit: According to the license (Section 4) you have to agree to when you activate Corona, it is possible.

Edit2: I got now some emails which state that it isn’t possible. Section 4 is only for the bits (words form Carlos) which everyone can download anyway and don’t need to be transfered. [import]uid: 5712 topic_id: 11940 reply_id: 311940[/import]

#2

Never mind, found a contact form for sales and license questions. [import]uid: 5712 topic_id: 11940 reply_id: 43523[/import]

#3

To Ansca Support. How long does it usally take to get an answer from the Ansca sales team? [import]uid: 5712 topic_id: 11940 reply_id: 43807[/import]

#4

So far no response from anyone of ANSCA. Awesome! [import]uid: 5712 topic_id: 11940 reply_id: 44020[/import]

#5

I’m sorry you’ve been stuck waiting; it’s not my area but I will mention it to someone today and hopefully you’ll hear back very soon.

Peach :slight_smile: [import]uid: 52491 topic_id: 11940 reply_id: 44192[/import]

#6

Thanks, it is still needed. [import]uid: 5712 topic_id: 11940 reply_id: 44329[/import]

#7

So it is over 8 days now since I have contacted Anscas sales team the first time about this. No answer to my question. What is needed and how to proceed if someone wants his license/subscription moved to a different person? Because I got no answer, I contacted them 4 days ago through they form again! And again, no answer.

You know what is funny? My experience with Ansca is, they kiss your behind when they want you to subscribe. As soon that they have your money, things become slow. VERY slow! Well, not totally true. Once you rant, the come out of their holes and accuse you of lying.

Why? Because I got no answer I started to rant on twitter, that it looks like they ignore me. Boom, someone… whoever it is behind the @ANSCA twitter account answered that my facts were not true because they gave me suggestions about how to get IndeED up and running.

ROFL. HELLO? This dude/gal didn’t even bother to read all my 3 tweets. Then he/she would have known that it isn’t about IndeED at all. It is about my damn subscription! I want to give it further and each day you are not answering, I am loosing money here.

That tells me something how “good” their support is. A good support agent would have contacted me and ask me politely what the issue is. Well, a very good one would have searched the system in the first place to see where and why I have contacted them. Then he/she would have gotten the information I need and supplied it to me. I guess good workers are hard to find these days.

So PLEASE! Could someone from ANSCA PLEASE look up my case and answer my simple question? It should be a 2 minute thing for someone who knows what they are doing. And if you need my case number… PLEASE read my reply to your ANSCA twitter account. I give you an extra minute or two for that. Here is a hint… 6724.

[import]uid: 5712 topic_id: 11940 reply_id: 44650[/import]

#8

Mike -

dude - how many times do i have to tell you ! you have my personal email

right now we are up in arms in lockdown but even while I was away from the offices I did answered emails and got things done.

you know how it is when we say “lockdown” everyone here goes into lockdown mode and we have a ton of stuff to do to lockdown the bits -

needless to say - yes someone should have answered - no excuse but you also have my personal direct email just like everyone else and could have gotten a hold of me and presto done.

c. [import]uid: 24 topic_id: 11940 reply_id: 45027[/import]

#9

send me the new name of identity etc.
[import]uid: 24 topic_id: 11940 reply_id: 45028[/import]

#10

Carloz,

dude - I know your email adress. Why didn’t I wrote to you?

  1. Because your company has a contact form.

  2. Because it is such a simple question… how to do it!

  3. Because I had contact here with Peach and someone behind the twitter account. Someone would think that should be enough.

  4. And because… we had contact before on certain things where you told me you would get back to me and well… you never did. So I didn’t want to bother you anymore. Simple as that.

A CEO of a company should not be needed to answer simple sales support questions.

So, I take your answer like this-> If someone wants to have his pro subscription moved to a different person, they have to email you the details. You should add this to the FAQ you have on the website.

Thanks for the info. Now I can try to find someone. I didn’t want to do this BEFORE I got the info.

Thanks again for your help.
Michael [import]uid: 5712 topic_id: 11940 reply_id: 45189[/import]

#11

Thanks M.

As a co-founder CGO CEO COO CMO CUO IOU MOU DUI etc

It is my role to make stuff happen and when things don’t happen it is my role to make sure that it happens. An email from you would have been a nudge to alert me that there are holes in our support infrastructure and all I would have taken the right steps with the right people to fix such situation and not have you or anyone else get lost in support limbo.

It reminds me of when Walter and I got our first set of business cards. They cards dont have business titles for one simple reason, we do everything, from cleaning out the trash to high level executive talks. That’s part of being in a startup. You are everything and you play every role imaginable.

C [import]uid: 24 topic_id: 11940 reply_id: 45243[/import]

#12

To someone who is in the same situation like me: Ansca says now it isn’t possible. See my 2nd edit in the top post. [import]uid: 5712 topic_id: 11940 reply_id: 45751[/import]