Could not login because the password was incorrect. But my password is correct.

Getting Started Newbie Questions
#1

Why I can’t build android now ? It didn’t happened in past.
Dialog message is blow:
Could not login because the password was incorrect. Please try again. You will be prompted for a password.
and the terminator message is blow:
2011-05-09 13:41:50.832 Corona Simulator[826:903] Connection error: (user.login2) fault(Wrong username or password.)
2011-05-09 13:41:50.835 Corona Simulator[826:903] Connection error: (user.login2) ({
“/FaultCode” = 1;
“/FaultString” = “Wrong username or password.”;
“/kWSHTTPResponseMessage” = “{url = http://developer.anscamobile.com/services/xmlrpc; status = HTTP/1.1 200 OK}”;
“/kWSResultIsFault” = 1;
})

I use correct user id / password as same as the community login. So what’s wrong? [import]uid: 51300 topic_id: 9791 reply_id: 309791[/import]

#2

After 4 hours, it is OK! >"<. i don change password. topic_id:="" reply_id:=""></.>

#3

I’m not a technical person, however from personal experience this happens from time to time for no clear reason.

Typically you try again half an hour later and it will work - glad you seem to have figured that out on your own, though :wink:

Peach :slight_smile: [import]uid: 52491 topic_id: 9791 reply_id: 35696[/import]

#4

I came across the same problem ,I use the correct password but can’t login. what happened and what should i do? Thanks! [import]uid: 47530 topic_id: 9791 reply_id: 39921[/import]

#5

Hey zyg,

The EXACT same problem? If so, retry in an hour - if it still isn’t working, please update the thread.

Peach :slight_smile: [import]uid: 52491 topic_id: 9791 reply_id: 39939[/import]

#6

peach pellen: four days ago , this problem happened again , so far it’s not good. It makes me very angry,please help me solve this problem as soon as possible. In addition,i want to use corona in three computer or more, please tell me what should i do. thanks. [import]uid: 47530 topic_id: 9791 reply_id: 50347[/import]

#7

Hey zyg,

Do you mean the problem happened one time four days ago and that’s it, or do you mean it has been happening again, for four days?

Corona allows you to use one license on TWO machines :slight_smile: If you want to use it on three or more you should consider buying a second license.

Peach :slight_smile: [import]uid: 52491 topic_id: 9791 reply_id: 50382[/import]

#8

Hey peach:
this problem the first time happened on 2011-06-08,but next day,it worked fine. 2011-08-09 it happened again and till now this problem still exist.Now i can’t login in and can’t deauthorize on my mac computer.please help.Thanks. [import]uid: 47530 topic_id: 9791 reply_id: 50831[/import]

#9

Hey again zyg,

Alright, can you please use the support request form to explain your problem? I will try to get someone to look at it for you today :slight_smile:

Peach [import]uid: 52491 topic_id: 9791 reply_id: 50869[/import]

#10

Hey again Peach?

I have used the support request form to explain my problem and then I’ve received a email,the email said "The results of this submission may be viewed at:
http://developer.anscamobile.com/node/6257/submission/2193 ".
But when i enter this URL,it show “You are not authorized to view this page”.i’m sure i’m a Subscriber.What happened? please help,thanks.

zyg [import]uid: 47530 topic_id: 9791 reply_id: 51290[/import]

#11

Hey zyg,

Let me ask someone to take a look at that and I’ll get back to you.

Peach :slight_smile: [import]uid: 52491 topic_id: 9791 reply_id: 51536[/import]

#12

Hi zyg,

There’s a dev in our team looking at your case here. Your “submission 2193” is case #7525. Please refer to this case # in your emails so it’s easy to track. You should be receiving a note soon regarding this case.

Thank you for your patience!
Reiko. [import]uid: 72850 topic_id: 9791 reply_id: 51605[/import]

#13

Hi reiko,
My"submission 2193" what time will be fine.It has been being for a long time.I must work,o(???)o. what’s worse that i can’t deauthorize on my Microsoft Windows.Please help me solve these problems as quickly as possible.thanks. [import]uid: 47530 topic_id: 9791 reply_id: 52811[/import]

#14

Hi zyg,

Our own co-founder Carlos has just sent you an email regarding this issue. Let us know if you continue to have problems after following his directions. Also, just an fyi, it would help to move things faster if you follow up on your case #7525 (this is the important # here) through the support team directly by using the link in our website: www.anscamobile.com/about/support.

Reiko. [import]uid: 72850 topic_id: 9791 reply_id: 52959[/import]

#15

Hi reiko

I can’t open your website “www.anscamobile.com/about/support” and my problem is still exist,so i sent an email to support@anscamobile.com and support@ansca.net. Title is “(# 7525) can’t build and can’t deauthorize because of password is incorrect. but my password is correct”. Please tell your co-founder note to check this email and help me solve this problem as quickly as possible.thank you.

zyg.
[import]uid: 47530 topic_id: 9791 reply_id: 53303[/import]

#16

Hello zyg,

Our support team just sent an email to zyg and wx. Please respond to that email. Regarding the link to …/support, I should have stopped at …about/ and specify to choose “Contact our support team” , but it’s obvious that you found the correct emails.

Thanks,
Reiko.
[import]uid: 72850 topic_id: 9791 reply_id: 53427[/import]

#17

Just happened to me. Password error. [import]uid: 78758 topic_id: 9791 reply_id: 53874[/import]

#18

Hi v1beta,

Please double check that you are actually using the correct *username* as well (there was a similar case in the support inbox where the user thought the error was in the password, but it turned out it was the username). If the username is correct, and you are certain the error is in the password, you can get a new password by going to: http://developer.anscamobile.com/user/password.

If after doing this you continue to have issues, please send a report through our support dept at:
www.anscamobile.com/about, and click on the “Contact our support team” link. You will get a case number, and you can track the case through emails.

Thanks,
Reiko.
[import]uid: 72850 topic_id: 9791 reply_id: 53984[/import]

#19

I can log in the anscamobile.com with the same username and password. I’m a trial user. Does this mean trial version expired? [import]uid: 78758 topic_id: 9791 reply_id: 54366[/import]

#20

v1beta, if you can log in, what is the problem?

The trial does NOT expire, ever. It’s no longer limited to 30 days, you can use it for as long as you want :slight_smile:

Peach [import]uid: 52491 topic_id: 9791 reply_id: 54384[/import]