Deauthorization

Solar2D General Questions/Discussion
#1

When I try to activate Corona (after logging in) on my Mac Book Pro, I get the following message:

"You are already using this software on two other computers.  Please deauthorize one of your computers before logging into this computer"     

RIght now I have corona installed on a Windows computer and would like to install it on my Mac Book Pro.  I only have one active installation on my Windows computer.  I honestly don’t know what or where my 2nd active corona version is??    I did have Corona installed on another Windows computer but that was only a trial version. I have deleated that.

If you need to reset my activations, can you let me know if I need to uninstall and reinstall again?  Nothing I do seems to work.

THanks, J

#2

I got an answer back from Corona Support and it worked like a champ!  Thanks Corona!

Email from Corona Support:

"Hello,

We de-authorized your account jXX@jaXXXXX.com on our system, per your request.

On your side, please delete the following files from your computer/s:

If you are running on a Mac do the following:
Remove these files in Username/library/Preferences/ folder:
com.anscamobile.ratatouille.plist
com.anscamobile.Corona_Simulator.plist
com.coronalabs.ratatouille.plist
com.coronalabs.Corona_Simulator.plist

On Lion, the user library folder is hidden by default. You can access it in Finder by selecting the Go menu and then press the Option key.

If you are running on Windows, do the following:
Delete the Ansca Mobile registry key: Run Regedit.exe from the CMD line.
Search for “Ansca Corona” in HKEY_CURRENT_USER\Software Delete the registry key.
See this link for information about using Regedit: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/tools_regeditors.mspx?mfr=true

Deleting these files should give you a clean start.

Let us know if you continue to have issues.

Thanks,

Corona Labs - Support
support@coronalabs.com"

This soluton worked for me.

#3

I got an answer back from Corona Support and it worked like a champ!  Thanks Corona!

Email from Corona Support:

"Hello,

We de-authorized your account jXX@jaXXXXX.com on our system, per your request.

On your side, please delete the following files from your computer/s:

If you are running on a Mac do the following:
Remove these files in Username/library/Preferences/ folder:
com.anscamobile.ratatouille.plist
com.anscamobile.Corona_Simulator.plist
com.coronalabs.ratatouille.plist
com.coronalabs.Corona_Simulator.plist

On Lion, the user library folder is hidden by default. You can access it in Finder by selecting the Go menu and then press the Option key.

If you are running on Windows, do the following:
Delete the Ansca Mobile registry key: Run Regedit.exe from the CMD line.
Search for “Ansca Corona” in HKEY_CURRENT_USER\Software Delete the registry key.
See this link for information about using Regedit: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/tools_regeditors.mspx?mfr=true

Deleting these files should give you a clean start.

Let us know if you continue to have issues.

Thanks,

Corona Labs - Support
support@coronalabs.com"

This soluton worked for me.