Deauthorize computer issue

Solar2D General Questions/Discussion
#1

Dear Corona’s supporter,

Can you help me to deauthorize my old Corona config. in your database? I am trying to install the version 591 and get the following message:

"You are already using this software on another computer… "

But it’s the same computer… only reinstalled the OS and Corona…

My login is rockflush@gmail.com

Thank you!

Gabriel [import]uid: 46330 topic_id: 15321 reply_id: 315321[/import]

#2

Hi Gabriel,

I’ll pass this on but in the meantime can you please fill out a support request form (provided you are a subscriber)?

http://developer.anscamobile.com/forms/support

Peach :slight_smile: [import]uid: 52491 topic_id: 15321 reply_id: 56647[/import]

#3

Hello Gabriel,

I just checked for a support case under “rockflush@gmail”, and didn’t render any results. Have you submitted a report through our support link as suggested by our Peach?

Reiko.
[import]uid: 72850 topic_id: 15321 reply_id: 56749[/import]

#4

Hi again Gabriel,

Our support team just sent you specific instructions on how to deauthorize/reauthorize your previous installation. Please complete the steps, and contact our support staff if you have any questions or trouble following them. When you contact our support team, please do a “reply” to the email they sent with the instructions, that way it will be easier and faster to track your case.

Reiko.
[import]uid: 72850 topic_id: 15321 reply_id: 56750[/import]

#5

Hey Reiko, I am also having the same issue as gabriel. I emailed support on Sunday, hoping to get an answer soon on how to reactivate my account (I purchased the iOS subscription). Thanks for the help. [import]uid: 28105 topic_id: 15321 reply_id: 63403[/import]

#6

Hi ischo,

I just checked with support, and your case (#8893) has been already replied through email. If your problem persists, please contact support directly with your case #. Let me know if you don’t get an answer from them.

Reiko.
[import]uid: 72850 topic_id: 15321 reply_id: 63430[/import]

#7

I haven’t received any emails related to this issue, I’ll try and email support with my case number and let you know the results, thanks again. [import]uid: 28105 topic_id: 15321 reply_id: 63453[/import]

#8

Hi ischo,

It was definitely sent earlier today. (I could confirm your email address, but I’m not sure how you feel about posting it in such a public place.) Did you check your “spam/junk” folder? I’ve heard of cases in which support or sales emails from Ansca go straight into the user’s junk folder. Anyway, it wouldn’t hurt to check.

Reiko. [import]uid: 72850 topic_id: 15321 reply_id: 63455[/import]

#9

Awesome, those emails were going to my junk folder, guess I should have checked that first. Thanks for all your help, my account is now unlocked! [import]uid: 28105 topic_id: 15321 reply_id: 63456[/import]

#10

Hi,

I’m having the same issue, I already submited that support form on wednesday and nothing yet. I checked my spam folder and there is nothing there. Could you guys take a look in my case?

Thanks in advance and sorry for any bad english…

[import]uid: 85172 topic_id: 15321 reply_id: 83795[/import]

#11

Hi fabriciosn,

I checked for any support entries under , and the only one on the support system is dated Sep 30, 2011, and it’s not related to deauth. Can you provide the case number?, you should have received an automated reply from our system when you entered your case last wednesday. That reply gives you a number, usually in the Subject line.

Otherwise, please enter a deauth case through: support@anscamobile.com

Reiko.
[import]uid: 72850 topic_id: 15321 reply_id: 83808[/import]

#12

Hi reiko,

The case number is 11888…

thanks for your fast answer. [import]uid: 85172 topic_id: 15321 reply_id: 83850[/import]

#13

Hi fabriciosn,

Support has deauthorized your account. You should receive a message from them for case #11888.

Reiko. [import]uid: 72850 topic_id: 15321 reply_id: 83856[/import]