Distribution build problems

I was wondering if anybody else has had this type of problem. Developed my iPhone app and it tested fine on the Corona simulator. I then created a build to test on my device, tested it thoroughly and everything continued to work fine.

Without making any other changes to my code, I then created a distribution build that I submitted and which got accepted. Now the distributed version of the app that is being downloaded has developed a bug at a certain point in the program that causes the app to freeze. This has been reported by several people who have downloaded the app. To make sure I didn’t miss anything, I went back and retested everything on the simulator and device. The app continues to work fine.

Can’t figure out why the developer build works but the distribution build freezes. Can only figure that one of the files got corrupted somewhere along the way. I’m using build 2013.1076. Thanks for any help.

If you can’t reproduce the bug yourself, do you know any of the users who experienced the bug?  If you do, you can connect their device to your computer and monitor the console window in XCode to see if any useful errors get reported.  I faced a similar issue recently, and this approach enabled me to solve it.

  • Andrew

Hey, @mluca, when you retested everything on device, did you test the app after downloading it from the app store?  Just wanted to clarify whether or not the freeze issue happens with your device too.  If it doesn’t, then perhaps it’s user’s device specific issue and you might want to find out what kind of device is getting the freeze.  However, if the app you fetch from the app store freezes on you, then at least you’d know at what point it freezes, and perhaps it can give you some more clue?

Naomi

aukStudios, I’ll give that a try. Thanks.

Naomi, if I download it on my device from the app store it freezes but if I build it in Corona and install it on my device in XCode it will work. I know where it freezes but can’t seem to reproduce the problem in the development environment.

You can tether your device and look at it’s console log to see errors from the version you downloaded.

If you can’t reproduce the bug yourself, do you know any of the users who experienced the bug?  If you do, you can connect their device to your computer and monitor the console window in XCode to see if any useful errors get reported.  I faced a similar issue recently, and this approach enabled me to solve it.

  • Andrew

Hey, @mluca, when you retested everything on device, did you test the app after downloading it from the app store?  Just wanted to clarify whether or not the freeze issue happens with your device too.  If it doesn’t, then perhaps it’s user’s device specific issue and you might want to find out what kind of device is getting the freeze.  However, if the app you fetch from the app store freezes on you, then at least you’d know at what point it freezes, and perhaps it can give you some more clue?

Naomi

aukStudios, I’ll give that a try. Thanks.

Naomi, if I download it on my device from the app store it freezes but if I build it in Corona and install it on my device in XCode it will work. I know where it freezes but can’t seem to reproduce the problem in the development environment.

You can tether your device and look at it’s console log to see errors from the version you downloaded.