I sent a Bug Report to Ansca Mobile using the online form a week ago.
I received an email telling me that they had received my report & giving me a case number.
Since then I have heard nothing - is this normal?
Will they respond once they’ve had a look at my issue?
How long does this process normally take?
Can someone point me in right direction about what (if anything) I can do now?
thanks
[import]uid: 74250 topic_id: 16750 reply_id: 316750[/import]
I don’t think they respond to your report directly. I filed some bug reports before but was even unable to view them in the bug tracker after that. [import]uid: 5712 topic_id: 16750 reply_id: 62726[/import]
Hi Robin,
There are a lot of bug reports that need looking at, however they are all looked at and addressed - sometimes it just takes a little longer than it should.
What was your bug number?
Peach 
[import]uid: 52491 topic_id: 16750 reply_id: 62755[/import]
Hello Peach,
Thanks for your reply - my case number is 8673.
I guess that Ansca will get around to it eventually, however I would like to be informed of a fix / work around to this issue.
Will Ansca get back to me directly, or post a reply to my original forum thread?
thanks. [import]uid: 74250 topic_id: 16750 reply_id: 62804[/import]
Hi Robin,
Bugs are looked at constantly however some are obviously going to be more important than others. (ie, “showstoppers”.)
Ansca will respond to bug reports on FogBugz and not in the thread in most cases.
You can be informed of a fix in this way.
To be informed of a workaround I would suggest you post a question in the forum describing your actual issue - or if you need Ansca to provide a work around for you, even though you’re a trial user you can still use premium support here; http://www.anscamobile.com/corona/support/
Peach [import]uid: 52491 topic_id: 16750 reply_id: 63153[/import]
Hello Peach
I posted my question in the forums before I reported the bug, but nobody came back with any suggestions. It can be seen here:
https://developer.anscamobile.com/forum/2011/10/09/gps-time-android-not-working
I think that this Bug is a bit of a showstopper (ie the Ansca command does not work), but then again I suppose that everyone with a problem would say the same thing - hey ho I do hope that someone can help me with this though!
Can you tell me what FogBugz is please as I’ve never heard of it?
Thanks [import]uid: 74250 topic_id: 16750 reply_id: 63159[/import]
FogBugz is the bug base. (Google it for more info.)
Not every bug is a showstopper but all bugs are looked at seriously, I assure you.
Peach
[import]uid: 52491 topic_id: 16750 reply_id: 63210[/import]
I just recently received an email response to one of my bug reports, so it does happen! Unfortunately, I wasn’t very happy with the actual email response, since it was essentially saying that the function that I reported the bug for, will be removed from the API.
But I did at least get a response, and I did truly appreciate being informed of the status. [import]uid: 29384 topic_id: 16750 reply_id: 63236[/import]
Sometimes things just go that way; not all reported bugs are real bugs, some are user errors, some are people using depreciated code, etc.
At the end of the day I don’t deal with bugs a whole lot but I can tell you that everyone who does works very hard to please everyone, although it isn’t always possible.
If you ever aren’t happy with an email response you can always contact support and share your thoughts.
Peach [import]uid: 52491 topic_id: 16750 reply_id: 63253[/import]
@ec2: You’re not speaking of the segmentedControl are you?
If you are, the identical segmentedControl widget is now open-sourced and can be used in the same manner as it was used before (only difference is you need to include the lua file in your project):
http://developer.anscamobile.com/code/segmented-control-widget
The best part about it going open-source is that you can now modify the source and MAKE it fit your needs [import]uid: 52430 topic_id: 16750 reply_id: 63287[/import]
@jonathanbeebe, yes I was referring to segmentedControl.
It is good to have it open sourced but I think it would be better to have it as part of the API as this means that it will be maintained in the future. It is also easier to find “stuff” in the official API than it is in the shared code area.
The great thing about Corona is that the API provides lots of high-level functions so that I, as a developer, don’t have to get into the lower-level details very often. So although I could modify the source and make it fit my needs, I would rather not have to… In the end, I did a workaround for that particular problem and it is now on the app store.
BTW, keep up the good work on the widgets. I appreciate it, and judging from the activity on the CoronaUI forum, I’m not the only one using this library! [import]uid: 29384 topic_id: 16750 reply_id: 63457[/import]