Error: Your computer's clock has the incorrect date and/or time. Please update with the correct time and try again.

Hello,

I just download the trial version, but when i run it for the first time it returns an error:

“Your computer’s clock has the incorrect date and/or time. Please update with the correct time and try again.”

Which is kinda weird. What could be the problem?

Thanks in advance. [import]uid: 11090 topic_id: 3492 reply_id: 303492[/import]

never mind… for some strange reason i had to turn my clock 2 hours into the future to the SDK to launch. :slight_smile:

[import]uid: 11090 topic_id: 3492 reply_id: 10482[/import]

“nevermind I just turned my clock 2 hours into the future for the SDK to launch” is a bad excuse to close the issue. The same thing happened to me. Absolutely unacceptable for an application to work like this and a company to let it slide. Please fix it. [import]uid: 14291 topic_id: 3492 reply_id: 16567[/import]

The SDK communicates with the server via a secure connection. Your clock must be correctly synced for the encryption.
[import]uid: 6787 topic_id: 3492 reply_id: 17208[/import]

I have the same issue…
The clock is correct and displays the correct time.

[import]uid: 25874 topic_id: 3492 reply_id: 18106[/import]

2011-01-23 16:21:33.789 Corona Simulator[7240:903] Connection error: (user.login2) ({
“/FaultCode” = 1;
“/FaultString” = “Token has expired.”;
“/kWSHTTPResponseMessage” = {url = http://developer.anscamobile.com/services/xmlrpc; status = HTTP/1.1 200 OK};
“/kWSResultIsFault” = 1;
})
[import]uid: 25874 topic_id: 3492 reply_id: 18107[/import]

I have the same problem. What time zone are we supposed to sync it to? [import]uid: 15963 topic_id: 3492 reply_id: 19338[/import]

I’m having this issue as well, please give us a solution.

Since this company appears to be in Japan, I set my time and date to match JST and it works. There has to be a better way. [import]uid: 45894 topic_id: 3492 reply_id: 28574[/import]

When I don’t have an internet connection I see those error messages scubafish posted, but Corona still works. Does this issue only apply to the trial version? [import]uid: 12108 topic_id: 3492 reply_id: 29044[/import]

My clock is correctly set (within a few tenths of a second) using time.nist.gov. Attempting to start the simulator under Windows 7 Professional (64) results in this error:

Your computer's clock has the incorrect date and/or time.
Please update with the correct time and try again.

Pacific Time Zone. Clock and date are correct. All service packs are up to date. Can’t login using the Simulator. Doesn’t give me a tremendous feeling of confidence for (or access to) the rest of the product. Any chance of a fix soon, or should I look at other packages like SIO2 or AirPlay? [import]uid: 48161 topic_id: 3492 reply_id: 29628[/import]

Hi guys I got the same issue, my time setting is right. My current time is updated by Windows Time server…

Please help… [import]uid: 35899 topic_id: 3492 reply_id: 37293[/import]

I’ve got this error twice. Than I found this post.

I did this: I went to my registration page, then adjusted my clock to exactly time showed at the “Time zone” field.

After this, Corona werked fine.
[import]uid: 63619 topic_id: 3492 reply_id: 37796[/import]

Communication with Ansca severs exchange a time stamp with the Corona program. The system time of the server and local machine (the one running Corona SDK) must be within a few minutes of each other (after converted to UTC time) in order for proper communication to occur.

In order for this to work, the local machine must be set to the proper time with the time zone set correctly. By default, the machine will be synced to “Internet Time.”

The "time sync"error message will occur if the local clock has drifted beyond the time tolerance or if the user has manually changed the system time and it is no longer synced with Internet Time (or hasn’t synced in a while).

Here is an easy method to update a Windows 7 clock:

  1. Left click on the clock in the Windows task bar (bottom right corner).
  2. Click on the “Change date and time settings” link.
  3. Select the “Internet Time” tab.
  4. Click the “Change settings” button.
  5. Check the “Synchronize with an Internet time server” checkbox, if not done
    already.
  6. Click the “Update now” button.
  7. Wait for a message stating that “The clock was successfully
    synchronized…”.
  8. Attempt to log in to Corona [import]uid: 7559 topic_id: 3492 reply_id: 37837[/import]

Yaayyyy it works!! :slight_smile:
Thanks [import]uid: 35899 topic_id: 3492 reply_id: 37860[/import]

I can’t believe this thread. This is appalling how the company expects the user to cater to their needs when the company should be fixing this for the users. This is absolute ludicrous for a user to have to change their time in order to make this work right. This behavior wouldn’t fly if you were Microsoft or Apple. [import]uid: 14291 topic_id: 3492 reply_id: 37866[/import]

I’m getting this error on a Mac with the time set correctly and I have to tell you: this does not bode well for me using your product and paying you $350/month.

This kind of bug is surely preventing thousands of potential customers from ever trying your product.

I’ll give you a second chance if you can reply to tell me how to resolve it within 24 hours. [import]uid: 71609 topic_id: 3492 reply_id: 42216[/import]

The issue with the incorrect time/date problem is rarely seen on the Mac and was more a problem on Windows until we did some things to improve the synchronization between the computer and our servers.

Please file a bug report with information about your problem to help us track and resolve the issue. We need to know what build you’re using, when the error occurs (logging on, doing builds, etc.), your OS version, and what time zone you are in.

Thanks,
Tom [import]uid: 7559 topic_id: 3492 reply_id: 42294[/import]

Hi,

I don’t know how to file a bug report with you so I will post it here.

I’m using the build that I downloaded from your homepage on June 23rd, 2011. I’m using Mac OSX 10.6.7 and the time is automatically synchronized whenever I am connected to the internet.

To replicate:

Open Corona Simulator
Enter username and password
Click Login
Receive the message about incorrect date/time

I tried changing my time zone in my profile but it didn’t have any effect.

Any ideas?

-Mike [import]uid: 71609 topic_id: 3492 reply_id: 42325[/import]

I have the same problem. >:(

The easy method to update in Windows 7 not work for me >:( [import]uid: 73833 topic_id: 3492 reply_id: 43800[/import]