We feel really bad that this happened. We can update our plugin, but we have no access as Google beyond what you have. Unfortunately there isn’t someone we can call/email about this.
You should continue to press Google about this. You got no warning. Your three strikes came from multiple apps that you never had a chance to address the issue. Maybe if you explain it in that way, Google may have a change in heart.
Rob
I am located in EU and these days I will try to contact the European Commission about Google Play Store monopoly. I think it’s time every Android phone sold in EU to have installed at least two more alternative markets. Google’s dominance and practices are absolutely unacceptable.
Dear Developers,
As you all know, we are working day and night to better understand and solve the problem continuously since Friday.
We have communicated with all developers by email and are gathering as much information as possible from Google.
While Google Play Policy team does not provide clear or consistent replies to all of you, but we will not rest until they will,
and this whole issue will be behind us.
The business development team at Google is committed to helping us solve this situation.
From this cooperation, we are already seeing few developers who already got their account active again with either apps in “Removed” status (where they could be updated and published) and some still with “Suspended” status.(Still required to appeal or re-appeal).
We have a live record of all the developers who reached out to us, and we shared their status with Google just now.
Google recommends the best way to handle this is to continue the personal discussion you have with the policy team, assuring them that the issue was cleared from your side, and you have a compliant update ready for the Policy Support Team’s review once the account is active.
We are also in touch with the Corona team who are committed to updating the version we created yesterday,
that already passed the Design for Family process for other developers, who updated the version since yesterday.
Hope to hear from the Corona team ASAP on this matter.
Eldad, Kidoz
so you say even do they denied our appeal there is still a chance to get your accounts back ?
ps. we don have any “personal discussion” with google, just standard response mails
Google accept my appeal and allow me to update app. So please don’t give up. Use kind word with supporter if they reply and promise to solve the problems. Goodluck.
Our account got terminated and google replied to us that they wont reinstate the account. Did anyone here whise account was terminated got his account back. Our 5 yrs of work is gone. Kidoz please help. Gunjan Apps studios was our Id
Guyz we got our terminated id back. Do not loose hope. They are reconsidering, if you have recieved any reply from them, reply it back again…Thats what we did, and got the id reinstated. But we got the strike. Hence i will say do not loose hope and reply to the mail. Contact Kidoz they will help you. Thanks to kidoz as well for the help
@gauravmba511
did you reply in the response mail or did you do a new appeal ?
do you have update on the list you sent to google ? do we just wait or ?
Yes replied to their earlier mail. and received the following.
Thanks again for contacting the Google Play Team.
We’ve reviewed the appeal for your developer account termination and have conditionally accepted the appeal based upon leniency considerations.
There are 2 ways:
Either you can appeal again
Else you can reply the mail you received earlier from Google rejecting you request to reinstate.
We appealed again and replied to the mail too.
But, in the mail do write this:.
Indicate in your appeal that after they reinstate your account, you will update all your apps and there would be no reference to Youtube API Services
Appeal text:
“After being in contact with Kidoz ad network and other developers that use Kidoz ads and got apps suspended I have come to the conclusion that my apps were suspended due to usage of the Youtube API. This usage was not done by my apps directly but through Kidoz. Kidoz has resolved the issue on their end after consulting their business development manager Jenna. Since we didn’t cause anything of this ourselves I’m hoping that you can reinstate our account and all our apps and we’ll update all apps and make sure there will be no interactions with the Youtube API.”
Hopefully this will makes this work faster for you guyz. We got reinstated within 24 hrs. after this.
We can understand the pain and hardwork we all put for the apps. Our was for 6 yrs.
and 9M downloads.
Good Luck. Let me know if you any further help.
Gaurav,
GunjanApps Studios
i wish i hade your writing skills :)
i responded to there mail this morning
i hope they aprove it
In the case your account or apps are still suspended, please continue replying to the mail you got from the policy team until getting a positive answer , assuring them that the issue was cleared from your side, and you have a compliant updated version ready for the Policy Support Team’s review. If the only reason the apps were flagged was the YouTube API, there should be no problem to have them reinstated soon, if not already.
Most of the developers we are in touch with are already active , so definitely do not stop until all is back.
Please keep us posted.
Hey guys,
We’ve updated our plugin with the latest Kidoz SDK. Make sure to use Corona build >= 3313 to get it and keep in mind that FlexiView ad unit was removed completely in this new update, so you might want to change your code accordingly.
Thank you for the updated plugin. As a small note the documentation says this:
local plugin = require( "plugin.kidoz" )
I believe you were going for this:
local kidoz = require( "plugin.kidoz" )
My apps got re-instated. While I waited for Kidoz I tried Admob (setting both flags for coppa and designed for family) and it got rejected because one of the ads shown was a for a financial planner.
I also tired Appodeal again set the setting to low maturity and coppa in the control panel and it got rejected because Appodeal showed a “slot machine ad”. I guess I am going back to Kidoz.
As for the re-instated part, it took two total replies after the initial request. Below is what I wrote for the second request. Not as eloquent as the ones above:
I found out the reason for the suspension. It appears that Kidoz the app provided had inbeded youtube api. Is it possible to enable my dashboard, I should be able to remove the offending api and resubmit the app. Thank you.
I do not know what to think… I’ve replied to the email from Google’s policy team with very professional and business appropriate text but it’s still unanswered. I am starting to believe in the bad luck and that I will be the only developer whose account won’t be reinstated 
@KlimBo
lol i have the same feeling
i but every time they answered me it have been in the night time (im in EU)
so i hope i/we have a positive answer tomorrow morning
Same here, still waiting for reinstatement of 14 apps. First appeal rejected.
It’s interesting that Google would reject their own COPPA setup.
Have you asked them about it?
Rob
This should not happen, please elaborate what you did and how your app was setup! Designed for families ? What age groups, mixed audience? What settings parameters did you send with the load ad request?