My app that’s been on Google Play for MONTHS was just suddenly removed due to a policy violation. The only information that they will provide me is:
**
During my review, I noticed your app sends user information to fill in website without prominent disclosure, in your APK version code {107}. Based on this, I’m not able to approve your app at this time.
Your app violates section 4.8 of the Developer Distribution Agreement and our User Data policy by uploading user information without the user’s knowledge and consent. We classify user information including, but not limited to, email address, phone number, name, social media account information, and contacts as private and confidential information.
Please make sure that the uploading of any user information only takes place after users have read and agreed to a proper disclosure.
**
Section 4.8 states this:
4.8 You agree that if You make Your Products available through Google Play, You will protect the privacy and legal rights of users. If the users provide You with, or Your Product accesses or uses, usernames, passwords, or other login information or personal information, You agree to make the users aware that the information will be available to Your Product, and You agree to provide legally adequate privacy notice and protection for those users. Further, Your Product may only use that information for the limited purposes for which the user has given You permission to do so. If Your Product stores personal or sensitive information provided by users, You agree to do so securely and only for as long as it is needed. However, if the user has opted into a separate agreement with You that allows You or Your Product to store or use personal or sensitive information directly related to Your Product (not including other products or applications), then the terms of that separate agreement will govern Your use of such information. If the user provides Your Product with Google Account information, Your Product may only use that information to access the user’s Google Account when, and for the limited purposes for which, the user has given You permission to do so.
The information that Google is providing me is incredibly vague so has anyone solved this type of problem? I need to get my app back in the store ASAP and am not totally sure what they need me to do! I have a privacy policy that shows the first time a user runs the app, but apparently that’s not enough and they won’t tell me any more.
Anyone have any thoughts? PLEASE HELP!!