How long does it take for support to answer a question?

Solar2D General Questions/Discussion
#1

I’m curious. I submitted a ticket yesterday at this time concerning an issue with uploading the app to the app store. Based on the activity of these boards, I wouldn’t expect them to be so inundated with support requests that it would take a full day to get back to me on what (I assume) is a relatively easy question.

I would have asked it here in the forums, but I’ve found some questions are ignored here.

It’s really a simple question. I’m getting an error about the CFBundleVersion needing to be higher than the one previously submitted. I didn’t have anything in the original build.settings about a version number, so I added the following:

settings =  
{   
 iphone =  
 {  
 plist =  
 {  
 CFBundleVersion = "1.01",   
 CFBundleDisplayName = "Marbles"   
 },  
 }  
}

I’ve tried some other variants like 1.0.1 and 1.1 and even 2.0 with no luck. I’ve also tried matching it with the Version asked for when doing the build.

I was surprised by the lack of documentation. I’m sure I’m missing something simple – this is just an app update after all. [import]uid: 8776 topic_id: 5957 reply_id: 305957[/import]

#2

Yes, that is exactly what I mean. I thought that was for the version number as well, but simply setting it with no build.settings did not work. I’ve tried a number of different variations both with that text box on the popup window and with the setting inside of build.settings. [import]uid: 8776 topic_id: 5957 reply_id: 20450[/import]

#3

I’ve also tried matching it with the Version asked for when doing the build.

By this do you mean the version number box in the popup window when building from Corona Simulator? Because that’s where I would figure you set the version number.

Incidentally, it probably would have been more productive for you to simply ask the version question rather than taking a passive-aggressive jab at Ansca. Now people looking at thread titles will just see your complaint, increasing the likelihood of others ignoring this thread. [import]uid: 12108 topic_id: 5957 reply_id: 20449[/import]

#4

See

http://developer.anscamobile.com/content/building-devices-iphoneipad
http://developer.anscamobile.com/content/configuring-projects#Build_Configuration:_build.settings
http://developer.apple.com/library/ios/#documentation/General/Reference/InfoPlistKeyReference/Articles/AboutInformationPropertyListFiles.html

Hope that helps

C [import]uid: 24 topic_id: 5957 reply_id: 20646[/import]