How to collect app feedback?

Getting Started Newbie Questions
#1

Hi all,

Recently, I have been getting a lot of negetive feedback for an app. But  i am not exactly able to understand what the problem is …as people just put the rating and dont fill any reason in google playstore. When I review it, it looks just beautiful…guess every parent finds thier kids the best :P  …

So coming to the question: I was planning to implement an in-app feedback mechanisum, which would ask user to rate for UI, stability(crashes, glitches) and a few more parameters… and also a field for them putting their concerns/suggestions.The rational is better to capture the problem in the app itself, before the customer turns to the playstore to give the bad rating.

I needed to know how i can relay the feedback collected from the customer in the app to me…is there any free plugin/service (like a push service?) or way i can do this?

I was looking at this https://doorbell.io/ but I think it does not support corona and it is not free. :frowning:

I would really love to hear from you guys. Thanks

#2

I might be misunderstanding your question, but you might want to look at Google Forms. It’s free, stores the answers in a spreadsheet, and it’s free. You would call up the form using the native web view or link directly to it. 

#3

Hey thank you for the reply. Wow :) , I think…it should work …is there a way to capture the rating transparently…i.e. I dont want to user to know I am using user forms…

is there any way to capture the feedback inside the app and then transfer these values to the google forms, without user knowing I am using google forms. The reason being to provide a seamless experience :ph34r:

Also is there a sample code or a github project somewhere on how I can do this (i.e. integrate google forms into corona app)? newbie here…it would be great if there was, it would really help many people like me**.**

#4

Google Forms is a free tool and the user only sees the inputs they need to fill out. Google will store the answers on a spreadsheet for you.

I don’t know if there’s any sample code out there, but you would use https://docs.coronalabs.com/api/library/native/newWebView.html to display the form. 

#5

Hey georgerdna! 

I’m Phil, I’m the guy behind Doorbell.io!

I’ve got to admit that I’ve never heard of Corona before, so it is fairly safe to say that Doorbell doesn’t support it. But there have been people who have integrated Doorbell with Unity, since you’re probably still able to load and call native Java/Android libraries/functions.

You might however have to build your own form, and then use Doorbell’s SDK to directly send the information you gather.

I’d be happy to try and help make this integration if you’re interested!

Also, Doorbell has some paid plans, but there is a free plan that allows you to gather feedback and reply to it (no limits). There are just some integrations that aren’t available  :slight_smile:

Thanks,

Phil

#6

I might be misunderstanding your question, but you might want to look at Google Forms. It’s free, stores the answers in a spreadsheet, and it’s free. You would call up the form using the native web view or link directly to it. 

#7

Hey thank you for the reply. Wow :) , I think…it should work …is there a way to capture the rating transparently…i.e. I dont want to user to know I am using user forms…

is there any way to capture the feedback inside the app and then transfer these values to the google forms, without user knowing I am using google forms. The reason being to provide a seamless experience :ph34r:

Also is there a sample code or a github project somewhere on how I can do this (i.e. integrate google forms into corona app)? newbie here…it would be great if there was, it would really help many people like me**.**

#8

Google Forms is a free tool and the user only sees the inputs they need to fill out. Google will store the answers on a spreadsheet for you.

I don’t know if there’s any sample code out there, but you would use https://docs.coronalabs.com/api/library/native/newWebView.html to display the form. 

#9

Hey georgerdna! 

I’m Phil, I’m the guy behind Doorbell.io!

I’ve got to admit that I’ve never heard of Corona before, so it is fairly safe to say that Doorbell doesn’t support it. But there have been people who have integrated Doorbell with Unity, since you’re probably still able to load and call native Java/Android libraries/functions.

You might however have to build your own form, and then use Doorbell’s SDK to directly send the information you gather.

I’d be happy to try and help make this integration if you’re interested!

Also, Doorbell has some paid plans, but there is a free plan that allows you to gather feedback and reply to it (no limits). There are just some integrations that aren’t available  :slight_smile:

Thanks,

Phil