How to Deauthorize an expired Corona Enterprise Install and revert to Pro Subscription

Solar2D Native builds
#1

Hi Everyone,

I am attempting to get back to my original Corona Pro subscription without Corona Enterprise. I was trying out Corona Enterprise and expired yesterday and along with it, it appears my Pro subscription. I checked my account and it also says expired. I am paid up until the end of the 3rd quarter this year so I can guess that is an administrative/technical error.

I ran the standard preferences deauth routine and also ran a deauthorize from the command line like this:

Username~ username$ /Applications/CoronaEnterprise/Corona/mac/bin/CoronaBuilder.app/Contents/MacOS/CoronaBuilder deauthorize ****@**** ********

Deauthorization succeeded.

While both methods gave indication that Corona SDK install was deauthorized, it still puts up the nag screen.

As of today I am still not able to login to my pro sub account both on the Web and with Corona SDK.

Regarding Corona SDK, while I was able to reinstall it again,  it is continually asking me to renew my subscription and to add insult to injury, it also gives a “Trial copy” warning on my builds :frowning:

Please advise if there is a specific method on how to remove enterprise, do I just delete the folder? I moved it out of the Application folder, even trashed it and even said three wishy wishes and  still no love ;)…lol…

Thanks for your time.

#2

I’ve deauthed you, can you try it now?

#3

Thanks Rob,

I just tried it now and it didn’t appear to work. Additionally, my account no longer shows I am a pro subscriber.

Here’s what I did:

  1. On my end here, it was still running, so I quit out of it and proceed to go to preferences to deauth the install.

  2. I clicked the “Deauthorize and Quit” button.

  3. A prompt appeared asking “Are you sure you want to continue?”, I clicked the Deauthorize and Quit button.

  4. Status appearing giving indication it was connecting to the server.

  5. It said it was successfully deauthorised.

  6. Quit

I then relaunched Corona SDK. here’s how that went:

  1. License agreement shows and I click agree.

  2. Developer login appears and I enter my credentials.

  3. I click login and it says congrats.

  4. It then shows an alert asking me if I want to renew.

The above are the steps I’ve been using. I also couple that with the command line deauth. It didn’t work.

I’ll do a restart as well and let you know how it goes. That was the only thing I’ve yet to do today.

Thanks for your help.

#4

You may need to contact support at   support AT coronalabs DOT com  to get them to look into it.  I can just do deauths.

#5

Thanks for your help.

 

As a notation, the restart didn’t work. I’ll proceed to e-mail support.

#6

I’ve deauthed you, can you try it now?

#7

Thanks Rob,

I just tried it now and it didn’t appear to work. Additionally, my account no longer shows I am a pro subscriber.

Here’s what I did:

  1. On my end here, it was still running, so I quit out of it and proceed to go to preferences to deauth the install.

  2. I clicked the “Deauthorize and Quit” button.

  3. A prompt appeared asking “Are you sure you want to continue?”, I clicked the Deauthorize and Quit button.

  4. Status appearing giving indication it was connecting to the server.

  5. It said it was successfully deauthorised.

  6. Quit

I then relaunched Corona SDK. here’s how that went:

  1. License agreement shows and I click agree.

  2. Developer login appears and I enter my credentials.

  3. I click login and it says congrats.

  4. It then shows an alert asking me if I want to renew.

The above are the steps I’ve been using. I also couple that with the command line deauth. It didn’t work.

I’ll do a restart as well and let you know how it goes. That was the only thing I’ve yet to do today.

Thanks for your help.

#8

You may need to contact support at   support AT coronalabs DOT com  to get them to look into it.  I can just do deauths.

#9

Thanks for your help.

 

As a notation, the restart didn’t work. I’ll proceed to e-mail support.

#10

I can’t change user account in mac.

I used ashokry@me.com before.

this is not mine and mine is zhongge702@gmail.com

I don’t know password for previous account.

What do i have to do?

#11

For the SDK product, there is an option on the Preferences menu called “Deauthorize and Quit”.  That should log you out of whatever account you’re on and give you a change to login with a different account.

Rob

#12

I can’t change user account in mac.

I used ashokry@me.com before.

this is not mine and mine is zhongge702@gmail.com

I don’t know password for previous account.

What do i have to do?

#13

For the SDK product, there is an option on the Preferences menu called “Deauthorize and Quit”.  That should log you out of whatever account you’re on and give you a change to login with a different account.

Rob