Inneractive ads don't work

Solar2D Monetization (in-app purchases, ads, etc.)
#1

Hi,

when I try to test innerative ads in test mode on a device (iPad) the ad is not displayed and it gives me this error in the iPad console:

ERROR: Could not load provider (inneractive) due to the following reason: module 'CoronaProvider.ads.inneractive' not found:resource (CoronaProvider.ads.inneractive.lu) does not exist in archive no field package.preload['CoronaProvider.ads.inneractive'] no file '/var/mobile/Applications/F17B6417-AEC6-4E7E-BBF6-26E700E10096/inneractive.app/CoronaProvider.ads.inneractive.lua' no file '/var/mobile/Applications/F17B6417-AEC6-4E7E-BBF6-26E700E10096/inneractive.app/CoronaProvider.ads.inneractive.lua' no file './CoronaProvider.ads.inneractive.so' no file '/var/mobile/Applications/F17B6417-AEC6-4E7E-BBF6-26E700E10096/inneractive.app/CoronaProvider.ads.inneractive.so' no file './CoronaProvider.so' no file '/var/mobile/Applications/F17B6417-AEC6-4E7E-BBF6-26E700E10096/inneractive.app/CoronaProvider.so'CoronaProvider.ads.inneractive.

Thanks a lot,

Andrea

 

#2

Hi Andrea,

My name is Noga and I’m the Marketing Manager at Inneractive.

I understand that you are encountering severe problems related ad view and console.

Did you open a support ticket in the ad console? if you did, please send me the number of ticket and i’ll do my best to make sure you get an answer ASAP.

If you still didn’t - kindly go to your console and open a support ticket.

Our Support Team will guide you through the process and make sure that everything works perfect.

Looking forward to your reply,

Noga Peer, Marketing Manager

#3

Hi Andrea,

My name is Noga and I’m the Marketing Manager at Inneractive.

I understand that you are encountering severe problems related ad view and console.

Did you open a support ticket in the ad console? if you did, please send me the number of ticket and i’ll do my best to make sure you get an answer ASAP.

If you still didn’t - kindly go to your console and open a support ticket.

Our Support Team will guide you through the process and make sure that everything works perfect.

Looking forward to your reply,

Noga Peer, Marketing Manager