Itunes Connect

Games
#1

In filling out the fields to add my first app to Itunes Connect, it requires a support url. I do not have a web site as of yet, and want to be able to support the app thru my facebook page. There is nothing to indicate that I can do that, so rather then get it rejected, I thought I would ask if anyone knows if there is any alternative support site, other then a dedicated web site, that a developer can enter in this field and not get rejected by apple?

Thanks [import]uid: 77237 topic_id: 35287 reply_id: 335287[/import]

#2

There are several sites that let you create one pagers for your app. There are sites like wix.com where you can setup a free website. You could also create a wordpress blog at wordpress.com or even a tumblr blog and use it. Basically Apple wants people who have problems with your app to be able to get in touch with you. You probably could even use a wufoo form to set up a contact us email form that would suffice Apple’s requirements.
[import]uid: 199310 topic_id: 35287 reply_id: 140268[/import]

#3

Thanks Rob. Good to know. But, I set up a wordpress blog, and unless I get a domain, I don’t see a way to add contact email link or such. It does not appear there is an email setup, under the free version of wordpress, so how is a user to contact me thru the wordpress site? Are you at all familiar with that? [import]uid: 77237 topic_id: 35287 reply_id: 140274[/import]

#4

I typically use the self-hosted version of wordpress, and I’ve only messed around with wordpress.com a little. At a minimum you could just create a page with a URL:

<a href="mailto:youremail@youraddress.com">Click to email support</a>

if you can’t setup a form. You could also combine it with a Wufoo form. They would provide you some embed code you could drop into a wordpress page. This would probably be a more elegant solution.
[import]uid: 199310 topic_id: 35287 reply_id: 140276[/import]

#5

Thanks Rob … but not having much luck. I may have to try something other then wordpress.com First it recommends not having email links as they get spammed a lot. Secondly there is no way to add html link to a page as far as I can see. Thirdly, they recommend creating a ‘contact form’, but there is no menu option/drop down or any other tool anywhere in the dashboard/general info admin areas to do such a thing. Examples on the internet indicate you can add a plugin that will give you this option, but then that is not true either. Apparently there is some confusion between wordpres.com and wordpress.org …It looks like I am going to just enter the link to my email on the page as text (no hyperlink) and at least that is something. I will have in my app, a direct email support for the user that they can email me at, so I am hoping that will be enough for apple to approve.

Thanks for taking the time to help.

Could you weigh in on another question I posted on the forum earlier, about, how I can have my users link direct to my Facebook to ‘post their scores’. Jon Beebe had a tutorial that seems very good, but he says I need to host some php script on a web service, and my question is there anyway around this, so I do not need to use the web service? If I do need to store that php script on a web service server, which would you recommend.

Thanks [import]uid: 77237 topic_id: 35287 reply_id: 140288[/import]

#6

Providing wordpress support is a bit beyond the scope for us. There should be tons of information and forums (and consider StackOverflow.com too) to ask and find out how to set up a contact us page.
[import]uid: 199310 topic_id: 35287 reply_id: 140289[/import]

#7

There are several sites that let you create one pagers for your app. There are sites like wix.com where you can setup a free website. You could also create a wordpress blog at wordpress.com or even a tumblr blog and use it. Basically Apple wants people who have problems with your app to be able to get in touch with you. You probably could even use a wufoo form to set up a contact us email form that would suffice Apple’s requirements.
[import]uid: 199310 topic_id: 35287 reply_id: 140268[/import]

#8

Thanks Rob. Good to know. But, I set up a wordpress blog, and unless I get a domain, I don’t see a way to add contact email link or such. It does not appear there is an email setup, under the free version of wordpress, so how is a user to contact me thru the wordpress site? Are you at all familiar with that? [import]uid: 77237 topic_id: 35287 reply_id: 140274[/import]

#9

I typically use the self-hosted version of wordpress, and I’ve only messed around with wordpress.com a little. At a minimum you could just create a page with a URL:

<a href="mailto:youremail@youraddress.com">Click to email support</a>

if you can’t setup a form. You could also combine it with a Wufoo form. They would provide you some embed code you could drop into a wordpress page. This would probably be a more elegant solution.
[import]uid: 199310 topic_id: 35287 reply_id: 140276[/import]

#10

Thanks Rob … but not having much luck. I may have to try something other then wordpress.com First it recommends not having email links as they get spammed a lot. Secondly there is no way to add html link to a page as far as I can see. Thirdly, they recommend creating a ‘contact form’, but there is no menu option/drop down or any other tool anywhere in the dashboard/general info admin areas to do such a thing. Examples on the internet indicate you can add a plugin that will give you this option, but then that is not true either. Apparently there is some confusion between wordpres.com and wordpress.org …It looks like I am going to just enter the link to my email on the page as text (no hyperlink) and at least that is something. I will have in my app, a direct email support for the user that they can email me at, so I am hoping that will be enough for apple to approve.

Thanks for taking the time to help.

Could you weigh in on another question I posted on the forum earlier, about, how I can have my users link direct to my Facebook to ‘post their scores’. Jon Beebe had a tutorial that seems very good, but he says I need to host some php script on a web service, and my question is there anyway around this, so I do not need to use the web service? If I do need to store that php script on a web service server, which would you recommend.

Thanks [import]uid: 77237 topic_id: 35287 reply_id: 140288[/import]

#11

Providing wordpress support is a bit beyond the scope for us. There should be tons of information and forums (and consider StackOverflow.com too) to ask and find out how to set up a contact us page.
[import]uid: 199310 topic_id: 35287 reply_id: 140289[/import]