Login not accepted

Getting Started Newbie Questions
#1

I just downloaded Corona to my computer and when I try to start up the interface, it asked for my login info but tells me it is wrong.  I can sign into the website environment ok but just not the actual app creation environment.

#2

Hi @davidmlogan86,

Can you please give us a few more specifics? Platform (OS) you’re using, and version? Which web browser you used to sign up? 

Thanks,

Brent Sorrentino

#3

Hi Brent,

Thanks for responding.  I am using WIN 10 version 1703.

I signed up using Google Chrome.

I hope this helps.  :-)

#4

Hi David,

Did you get a confirmation email after signing up? Can you please check that your browser/email application did not tag it as “spam”?

Thanks,

Brent

#5

Brent,

Nope, I never received the confirmation email.  Could that be what’s holding everything up?

#6

Hi David,

I activated your account for you, can you please try again and see if it’s working?

Brent

#7

I just tried to log in again and I am still getting the error message that my username and/or password is wrong.

Should I try uninstalling/installing again?

#8

Just to confirm, you are stuck at this “Product Activation” point, correct?

https://docs.coronalabs.com/guide/start/installWin/index.html#product-activation

#9

I take that last response back, I am stuck at step #2.

#10

Hmmm… from the Corona Simulator, can you look under the “Preferences” panel for a button that says “Deauthorize and Quit”? Do that and then restart the Simulator. Let me know what happens after that.

Brent

P.S. - Do you happen to have any sort of “aggressive” firewall or security software installed and running?

#11

Corona won’t let me do anything until I login.  I can only quit out if it.

#12

I just noticed the email you specified for your account ends with “.co n”, not “.co m”. I assume this is why you didn’t receive the confirmation email?

#13

Hey Brent,

I started over from the very beginning and finally got Corona to register for me.

Thank you so much for all of your hard work today.  I couldn’t have figured this out without you.

You ROCK!!!

Thanks so much,

David :slight_smile:

#14

Awesome! Have fun! I suggest you start here:

https://docs.coronalabs.com/guide/programming/01/index.html

#15

Hi @davidmlogan86,

Can you please give us a few more specifics? Platform (OS) you’re using, and version? Which web browser you used to sign up? 

Thanks,

Brent Sorrentino

#16

Hi Brent,

Thanks for responding.  I am using WIN 10 version 1703.

I signed up using Google Chrome.

I hope this helps.  :-)

#17

Hi David,

Did you get a confirmation email after signing up? Can you please check that your browser/email application did not tag it as “spam”?

Thanks,

Brent

#18

Brent,

Nope, I never received the confirmation email.  Could that be what’s holding everything up?

#19

Hi David,

I activated your account for you, can you please try again and see if it’s working?

Brent

#20

I just tried to log in again and I am still getting the error message that my username and/or password is wrong.

Should I try uninstalling/installing again?