Mail dialog in iOS....getting lot's of empty mails...

Solar2D General Questions/Discussion
#1

I have a button “Send Feedback” in my game that opens up the mail dialog, so that users can write me a line or two…

Interestingly, I got about 20-30 emails so far, and the majority of them does not include any content. The content of the email just says:

“Sent from my iPad” or “Sent from my iPhone”

Have others seen something similar? Is the iOS mail dialog so confusing for people that they hit “Send” instead of “Cancel”?
–wunderwuzzi [import]uid: 118947 topic_id: 22488 reply_id: 322488[/import]

#2

I have the same problem with Nook too! I have an email button and I will get around 5 blank email’s from people. Make sure to code it like this:

[lua]local function blah(e)
if(e.phase==“ended”)then
–send email
end
end

button:addEventListener(“touch”, blah)[/lua]

That seems to fix most of the problems.

Regards,
Jordan Schuetz
Ninja Pig Studios [import]uid: 29181 topic_id: 22488 reply_id: 89663[/import]

#3

Thanks, I am using the native.showPopup (http://developer.anscamobile.com/reference/index/nativeshowpopup) and it does work.

I tested it on both iPhone/iPad and also Android and in my test scenarios the content is actually delivered. It seems that people click my feedback button, it opens up the dialog on iOS, but then the user doesn’t specify anything in the body and hits submit.

The weird thing is that only my tests actually show the content, I haven’t gotten a single useful mail (and I got more then 20 emails…)

Is this just bad UX on iOS? I’m not certain at this point. If you have time and want to, could you hit the “Send Feedback” button (in case you have Wonder Witches installed), and observe the user experience, and send me a mail through that. :slight_smile:

–wunderwuzzi [import]uid: 118947 topic_id: 22488 reply_id: 89693[/import]

#4

I think parents give a game to their young kids who then just press every button on the screen, including the feedback and send buttons. This is partly why it used to be that some parents would see hundreds of dollars in IAP charges before Apple required a password to be used for IAP. Kids like this would probably tap the ad that appears with the countdown because they’re not likely to be very patient! Then their parent wonders why they’re trying to sign up for Audible.com … haha. Note that many ad networks prohibit specifically asking users to “click the banner” to “support the developer”. I don’t know if your ad network has this restriction, but you should double check because you don’t want them to suddenly cut you off.
I tested out the Send Feedback mechanism, it is very clear to me that there are separate Send and Cancel buttons, and what they do. I typed one feedback and hit Cancel*, and another and hit Send, so you should got one e-mail from me.
*Cancel of course pops up the “Delete/Save Draft” options, and I chose “Delete Draft”. [import]uid: 14598 topic_id: 22488 reply_id: 89694[/import]

#5

Thanks for your help and validating the mail dialog. I think it must be something along the lines that you describe.

In regards to the ad network, although it’s slightly unrelated. Very good point, and I can see that IAP can cause troubles - I’m using inneractive and they explicilty recommended this wording in their documentation.

–wunderwuzzi [import]uid: 118947 topic_id: 22488 reply_id: 89715[/import]