need help to identify windows phone crash

CoronaCards (Corona in native apps) CoronaCards for WP8
#1

Hi,

I tested my game on Lumia 535 and it works totally fine with no crashes. But on the windows crash report the number is very high. I thought it was due to lower end phone.

However today a user with a better phone Lumia 640 notified me of the frequent crashes to Home Screen.

Below are the crash reports from windows dev center. I did a search but can’t find any of them in the forum except STATUS_HEAP_CORRUPTION is sound?

Sorry if the problem is obvious, I have no idea how to debug from crash report. 

Thanks in advance for any help. 

coronalabs_corona_component

FATAL_APP_EXIT_coronalabs_corona_component+aba5e

pthreads

FATAL_APP_EXIT_pthreads+1fda

coronalabs_corona_component

APPLICATION_FAULT_coronalabs_corona_component+aa8fa

ntdll_wrong_symbols!54742C1B14B000

WRONG_SYMBOLS

dxgi!CDXGISwapChain::PresentEx

APPLICATION_FAULT_dxgi!CDXGISwapChain::PresentEx+75

bad_dump!missing_teb

BAD_DUMP_MISSING_MEMORY_VTABLE_CORRUPT_MISSING_CLR_METADATA_bad_dump!missing_teb

qcdx9um8930

APPLICATION_FAULT_qcdx9um8930+43910

coronalabs_corona_component

STATUS_HEAP_CORRUPTION_coronalabs_corona_component+a7244

lua

APPLICATION_FAULT_lua+1068

#2

Yeah, the C/C++ errors reported on WP8 are pretty much useless to us.  They’re typically general COM or stack errors that you’re seeing.  They might all stem from the same bug/issue.

Which build number are you using?

I ask because there was a random touch hit-testing crasher introduced on all platforms in build #2597.  It was fixed in the newest daily build, #2627.

#3

Thanks for the reply! I am using 2511 the public build, not affected but I’ll try with the latest daily build, hope the issue goes away.

According to the users the crash was very random as well about 3 times per hr.

#4

Does Microsoft report which device models the crashes happen on?

Is it only happening on Lumia 640 devices?

#5

they didn’t provide but I think it is not lumia 640 only as it is a new phone. 

i do know it is on windows 8.1

I uploaded the error file if you are interested to take a look

http://www.nobstudio.com/content/file_misc/StackTraceData_20150504.xlsx

thx!

#6

Yeah, the C/C++ errors reported on WP8 are pretty much useless to us.  They’re typically general COM or stack errors that you’re seeing.  They might all stem from the same bug/issue.

Which build number are you using?

I ask because there was a random touch hit-testing crasher introduced on all platforms in build #2597.  It was fixed in the newest daily build, #2627.

#7

Thanks for the reply! I am using 2511 the public build, not affected but I’ll try with the latest daily build, hope the issue goes away.

According to the users the crash was very random as well about 3 times per hr.

#8

Does Microsoft report which device models the crashes happen on?

Is it only happening on Lumia 640 devices?

#9

they didn’t provide but I think it is not lumia 640 only as it is a new phone. 

i do know it is on windows 8.1

I uploaded the error file if you are interested to take a look

http://www.nobstudio.com/content/file_misc/StackTraceData_20150504.xlsx

thx!