New Problem with In App Purchase, 4.3, and mulitple users

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#1

I’m hoping that someone has a solution to this as I am starting to get support emails. 

With the introduction of Android 4.3, it added multiple user accounts.  Parents are now adding separate accounts for their kids on these devices.  The problem I am having is that when parents get an app that they previously had on there user for their child, the in-app purchase becomes locked again.  When they go to unlock, it will charge them again as it is a different user account.  Does anyone have a solution for this?

Thanks,

Scott

#2

Hi Scott,

Our engineers are checking into this, to confirm what may be happening below the hood. I’ll keep you posted when I learn more.

Thanks,

Brent

#3

Are the 2 user accounts associated with 2 different google accounts?

#4

Hi Scott,

Our engineers are checking into this, to confirm what may be happening below the hood. I’ll keep you posted when I learn more.

Thanks,

Brent

#5

Are the 2 user accounts associated with 2 different google accounts?