Not getting any Contact from Support

Solar2D Native builds
#1

Hi Corona!

I want to get an Enterprise license, so I sent you the “CONTACT” form 3 weeks ago, didn’t get any replies, checked junk mail and stuff, nothing. Sent another “CONTACT” from the Enterprise pricing page again about 2 weeks ago and again no replies…

Who and how should I contact the sales rep to get an Enterprise licence?

Can’t really keep waiting forever… 3 weeks to inquiry about buying something without reply seems really odd.

Thanks again

#2

Hi Robato,

What is the direct link to the contact form you used?

Did you get a ticket number from an automated email after you sent your email?

Apologies for the lack of communication. I’ll look into it.

Regards,

Michael

#3

Hi Michael

I used this form here

https://coronalabs.com/products/contact/

Unfortunately I didn’t get any sort of automated replies or ticket numbers either.

When I’ve posted bug reports in the past, I normally have received ticket numbers, but it might be a different system.

Just in case here is my mail address xxxxxxxxxxx at gmail dot com

Thanks again Michael

#4

Hi Robato,

It is indeed a different system. We’ve had some restructuring recently, and that system may have fallen through the cracks. I’ve contacted others and we’ll get back to you as soon as possible.

Thank you for letting us know!

Regards,

Michael

#5

Thanks Michael,

Got in touch this morning!

(and erased my mail above to avoid spam)

Best regards,

Robert

#6

Hi Robato,

What is the direct link to the contact form you used?

Did you get a ticket number from an automated email after you sent your email?

Apologies for the lack of communication. I’ll look into it.

Regards,

Michael

#7

Hi Michael

I used this form here

https://coronalabs.com/products/contact/

Unfortunately I didn’t get any sort of automated replies or ticket numbers either.

When I’ve posted bug reports in the past, I normally have received ticket numbers, but it might be a different system.

Just in case here is my mail address xxxxxxxxxxx at gmail dot com

Thanks again Michael

#8

Hi Robato,

It is indeed a different system. We’ve had some restructuring recently, and that system may have fallen through the cracks. I’ve contacted others and we’ll get back to you as soon as possible.

Thank you for letting us know!

Regards,

Michael

#9

Thanks Michael,

Got in touch this morning!

(and erased my mail above to avoid spam)

Best regards,

Robert