Hi, I order a Corona PRO subscription but my order has still a “Processing” status. How long does it take to complete my order to be able to use Corona as a subscriber?
Thank you [import]uid: 94579 topic_id: 17418 reply_id: 317418[/import]
Well, how long ago did you order it? [import]uid: 66117 topic_id: 17418 reply_id: 65951[/import]
I think about 7 hours. The point is when I did it for the first time it was almost immediately. [import]uid: 94579 topic_id: 17418 reply_id: 65953[/import]
Hmmm… Only thing I could think of would be that they are really busy, the server’s down, or it was unusual that it came so fast last time… A staff member would probably need to help you with this one…
[import]uid: 66117 topic_id: 17418 reply_id: 65954[/import]
Yes I hope so. I paid via PayPal but the problem is that there is no history record of this payment in PayPal. I don’t know how to validate wheter the payment has been successful. [import]uid: 94579 topic_id: 17418 reply_id: 65956[/import]
That could also be a possibility… (gulp) Has the money been taken out of your account? [import]uid: 66117 topic_id: 17418 reply_id: 65959[/import]
It seems that it wasn’t. I don’t see them in payments sent log. Does anyone what should I do? [import]uid: 94579 topic_id: 17418 reply_id: 65972[/import]
simopt has this been resolved for you ? [import]uid: 84637 topic_id: 17418 reply_id: 66062[/import]
Hi Simopt,
From time to time there are issues like this on Paypal’s end - the payment just doesn’t get completed for whatever reason.
You should simply try to purchase again - if for some reason there’s an issue then you should contact support and they can help you out; http://developer.anscamobile.com/forms/support
I’ve had this issue myself (not with Corona but with Paypal) and normally the second attempt does it fine.
Peach 
[import]uid: 52491 topic_id: 17418 reply_id: 66197[/import]
Thaks to all. It seems there was a problem with a payment from PayPal. The payment wasn’t send and the order stuck in a state of “Processing”. We did a second order which is OK and Completed. I don’t know what to do with the original “Order” that is still in “Processing” state. Maybe Ansca staff can cancel it. Thanks once more to all. [import]uid: 94579 topic_id: 17418 reply_id: 66239[/import]
Hi Simopt,
Can you cancel it yourself from within Paypal by clicking on “details” or the like next to the payment?
I’m not certain how Paypal works with this, it sounds to me like when a bank charge is “processing” but didn’t hit, it gets returned after a couple of days.
That said, if you want to know for sure you can get in touch using this form and someone who does know the ins-and-outs of this sort of thing can tell you whether or not there’s anything Ansca can do to speed it up for you; http://developer.anscamobile.com/forms/support
Peach [import]uid: 52491 topic_id: 17418 reply_id: 66386[/import]