We’re trying to use Persona.ly to show an offerwall, and are experiencing a strange problem.
On some devices, after opening the offerwall the buttons are not clickable. Actually, the whole offerwall page is not clickable, even the X button.
This has happened on a Samsung Galaxy S2 with Android os version 4.4.1 and iPhone with os version 8.3.
Can anything be done to fix this?
Thanks
Can you post your build.settings please?
Thanks
Rob
settings =
{
build =
{
neverStripDebugInfo = true
},
android =
{
versionCode = “63”,
permissions =
{
{ name = “.permission.C2D_MESSAGE”, protectionLevel = “signature” },
},
usesPermissions =
{
“android.permission.INTERNET”,
“com.android.vending.BILLING”, – Google Play
“android.permission.GET_ACCOUNTS”, – Push notifications
“android.permission.RECEIVE_BOOT_COMPLETED”, – Push notifications
“com.google.android.c2dm.permission.RECEIVE”, – Push notifications
“.permission.C2D_MESSAGE”, – Push notifications
“android.permission.WRITE_EXTERNAL_STORAGE”, – Vungle, Applovin, Appsaholic
“android.permission.ACCESS_NETWORK_STATE”, – Flurry, Vungle, AdMob, Applovin…
},
facebookAppId = “XXXXXXXXXXXXXXXXXXX”,
},
iphone =
{
iCloud = true,
plist =
{
NSAppTransportSecurity =
{
NSAllowsArbitraryLoads = true,
},
– Whitelist Apps that can be opened from the game
LSApplicationQueriesSchemes =
{
“fb”,
“fbapi”,
“fbapi20130214”,
“fbapi20130702”,
“fbapi20131010”,
“fbapi20131219”,
“fbapi20130410”,
“fbapi20140410”,
“fbapi20140116”,
“fbapi20150313”,
“fbapi20150629”,
“fbapi20160328”,
“fbauth”,
“fbauth2”,
“fb-messenger-api20140430”,
“whatsapp”,
},
MinimumOSVersion = “7.0”,
CFBundleVersion = “2.6.26”, – build number
CFBundleShortVersionString = “2.5.9”, – version number
UIAppFonts =
{
“HVD_Poster.ttf”,
“Montserrat.ttf”,
“Montserrat_Bold.ttf”,
},
CFBundleLocalizations =
{
“English”,
“Spanish”,
“French”,
“Russian”,
“German”,
},
CFBundleIconFiles =
{
“Icon-60.png”,
“Icon-60@2x.png”,
“Icon-60@3x.png”,
“Icon-76.png”,
“Icon-76@2x.png”,
“Icon-167.png”,
“Icon-Small-40.png”,
“Icon-Small-40@2x.png”,
“Icon-Small-40@3x.png”,
“Icon-Small@3x.png”
},
--launch image files table
UILaunchImages =
{
{ – iPhone 4 LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{320, 480}”
},
{ – iPhone 4 LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{320, 480}”
},
{ – iPhone 5 Portrait
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-568h”,
[“UILaunchImageOrientation”] = “Portrait”,
[“UILaunchImageSize”] = “{320, 568}”
},
{ – iPhone 5 LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape-568h”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{320, 568}”
},
{ – iPhone 5 LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape-568h”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{320, 568}”
},
{ – iPad LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{768, 1024}”
},
{ – iPad LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{768, 1024}”
},
{ – iPhone 6 LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-667h”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{375, 667}”
},
{ – iPhone 6 LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-667h”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{375, 667}”
},
{ – iPhone 6 Plus LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-736h”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{414, 736}”
},
{ – iPhone 6 Plus LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-736h”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{414, 736}”
},
{ – iPad Pro Landscape Right
[“UILaunchImageMinimumOSVersion”] = “9.0”,
[“UILaunchImageName”] = “Default-Landscape-1366”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{1024, 1366}”
},
{ – iPad Pro Landscape Left
[“UILaunchImageMinimumOSVersion”] = “9.0”,
[“UILaunchImageName”] = “Default-Landscape-1366”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{1024, 1366}”
},
},
ITSAppUsesNonExemptEncryption = false,
UIBackgroundModes = { “remote-notification” },
UIApplicationExitsOnSuspend = false, – determins if app exits when suspended in ios
FacebookAppID = “XXXXXXXXXXXXXXXXXX”,
CFBundleURLTypes =
{
{
CFBundleURLSchemes =
{
“fbXXXXXXXXXXXXXXXX”, – FB
}
}
}
},
},
orientation =
{
default = “landscapeRight”,
supported = { “landscapeLeft”, “landscapeRight” },
},
plugins =
{
[“plugin.facebook.v4”] =
{
publisherId = “com.coronalabs”
},
[“plugin.google.iap.v3”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { android=true }
},
[“plugin.amazon.iap”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { [“android-kindle”]=true },
},
[“plugin.flurry.analytics”] =
{
publisherId = “com.coronalabs”
},
[“plugin.openssl”] =
{
publisherId = “com.coronalabs”
},
[“plugin.advertisingId”] =
{
publisherId = “com.coronalabs”,
},
[“CoronaProvider.ads.vungle”] =
{
publisherId = “com.vungle”,
},
[“plugin.OneSignal”] =
{
publisherId = “com.onesignal”,
},
[“plugin.google.play.services”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.notifications”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.pasteboard”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.utf8”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.iCloud”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { iphone=true },
},
[“plugin.fbAudienceNetwork”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.applovin”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.supersonic”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.kochava”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.personaly”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { iphone=true, android=true }
},
},
excludeFiles =
{
– Exclude all Android image files
iphone = {
“Icon-*dpi.png”,
“IconNotificationDefault-*dpi-v11.png”,
“IconNotificationDefault-*dpi-v9.png”,
“IconNotificationDefault-*dpi.png”,
“api_key.txt”
},
– Exclude iOS image files
android = {
“Icon-60.png”,
“Icon-60@2x.png”,
“Icon-60@3x.png”,
“Icon-76.png”,
“Icon-76@2x.png”,
“Icon-167.png”,
“Icon-Small-40.png”,
“Icon-Small-40@2x.png”,
“Icon-Small-40@3x.png”,
“Icon-Small@3x.png”,
“Default.png”,
“Default-568h@2x.png”,
“Default-Landscape-568h@2x.png”,
“Default-Landscape-667h@2x.png”,
“Default-Landscape-736h@3x.png”
}
},
}
Thanks for looking into this
The plugin engineer can’t think of anything obvious that would cause this. I know in the past, we’ve had some situations where an ad plugin would draw things on top of other native objects and on top of our OpenGL layer that was taking touches. You’ve got quite a few plugins and possibly one of them is not playing nicely with the other.
We will likely need a test case (simplified version that demonstrates the problem) and have you file a bug report about it.
Rob
Can you post your build.settings please?
Thanks
Rob
settings =
{
build =
{
neverStripDebugInfo = true
},
android =
{
versionCode = “63”,
permissions =
{
{ name = “.permission.C2D_MESSAGE”, protectionLevel = “signature” },
},
usesPermissions =
{
“android.permission.INTERNET”,
“com.android.vending.BILLING”, – Google Play
“android.permission.GET_ACCOUNTS”, – Push notifications
“android.permission.RECEIVE_BOOT_COMPLETED”, – Push notifications
“com.google.android.c2dm.permission.RECEIVE”, – Push notifications
“.permission.C2D_MESSAGE”, – Push notifications
“android.permission.WRITE_EXTERNAL_STORAGE”, – Vungle, Applovin, Appsaholic
“android.permission.ACCESS_NETWORK_STATE”, – Flurry, Vungle, AdMob, Applovin…
},
facebookAppId = “XXXXXXXXXXXXXXXXXXX”,
},
iphone =
{
iCloud = true,
plist =
{
NSAppTransportSecurity =
{
NSAllowsArbitraryLoads = true,
},
– Whitelist Apps that can be opened from the game
LSApplicationQueriesSchemes =
{
“fb”,
“fbapi”,
“fbapi20130214”,
“fbapi20130702”,
“fbapi20131010”,
“fbapi20131219”,
“fbapi20130410”,
“fbapi20140410”,
“fbapi20140116”,
“fbapi20150313”,
“fbapi20150629”,
“fbapi20160328”,
“fbauth”,
“fbauth2”,
“fb-messenger-api20140430”,
“whatsapp”,
},
MinimumOSVersion = “7.0”,
CFBundleVersion = “2.6.26”, – build number
CFBundleShortVersionString = “2.5.9”, – version number
UIAppFonts =
{
“HVD_Poster.ttf”,
“Montserrat.ttf”,
“Montserrat_Bold.ttf”,
},
CFBundleLocalizations =
{
“English”,
“Spanish”,
“French”,
“Russian”,
“German”,
},
CFBundleIconFiles =
{
“Icon-60.png”,
“Icon-60@2x.png”,
“Icon-60@3x.png”,
“Icon-76.png”,
“Icon-76@2x.png”,
“Icon-167.png”,
“Icon-Small-40.png”,
“Icon-Small-40@2x.png”,
“Icon-Small-40@3x.png”,
“Icon-Small@3x.png”
},
--launch image files table
UILaunchImages =
{
{ – iPhone 4 LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{320, 480}”
},
{ – iPhone 4 LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{320, 480}”
},
{ – iPhone 5 Portrait
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-568h”,
[“UILaunchImageOrientation”] = “Portrait”,
[“UILaunchImageSize”] = “{320, 568}”
},
{ – iPhone 5 LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape-568h”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{320, 568}”
},
{ – iPhone 5 LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape-568h”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{320, 568}”
},
{ – iPad LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{768, 1024}”
},
{ – iPad LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “7.0”,
[“UILaunchImageName”] = “Default-Landscape”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{768, 1024}”
},
{ – iPhone 6 LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-667h”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{375, 667}”
},
{ – iPhone 6 LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-667h”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{375, 667}”
},
{ – iPhone 6 Plus LandscapeLeft
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-736h”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{414, 736}”
},
{ – iPhone 6 Plus LandscapeRight
[“UILaunchImageMinimumOSVersion”] = “8.0”,
[“UILaunchImageName”] = “Default-Landscape-736h”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{414, 736}”
},
{ – iPad Pro Landscape Right
[“UILaunchImageMinimumOSVersion”] = “9.0”,
[“UILaunchImageName”] = “Default-Landscape-1366”,
[“UILaunchImageOrientation”] = “LandscapeRight”,
[“UILaunchImageSize”] = “{1024, 1366}”
},
{ – iPad Pro Landscape Left
[“UILaunchImageMinimumOSVersion”] = “9.0”,
[“UILaunchImageName”] = “Default-Landscape-1366”,
[“UILaunchImageOrientation”] = “LandscapeLeft”,
[“UILaunchImageSize”] = “{1024, 1366}”
},
},
ITSAppUsesNonExemptEncryption = false,
UIBackgroundModes = { “remote-notification” },
UIApplicationExitsOnSuspend = false, – determins if app exits when suspended in ios
FacebookAppID = “XXXXXXXXXXXXXXXXXX”,
CFBundleURLTypes =
{
{
CFBundleURLSchemes =
{
“fbXXXXXXXXXXXXXXXX”, – FB
}
}
}
},
},
orientation =
{
default = “landscapeRight”,
supported = { “landscapeLeft”, “landscapeRight” },
},
plugins =
{
[“plugin.facebook.v4”] =
{
publisherId = “com.coronalabs”
},
[“plugin.google.iap.v3”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { android=true }
},
[“plugin.amazon.iap”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { [“android-kindle”]=true },
},
[“plugin.flurry.analytics”] =
{
publisherId = “com.coronalabs”
},
[“plugin.openssl”] =
{
publisherId = “com.coronalabs”
},
[“plugin.advertisingId”] =
{
publisherId = “com.coronalabs”,
},
[“CoronaProvider.ads.vungle”] =
{
publisherId = “com.vungle”,
},
[“plugin.OneSignal”] =
{
publisherId = “com.onesignal”,
},
[“plugin.google.play.services”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.notifications”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.pasteboard”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.utf8”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.iCloud”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { iphone=true },
},
[“plugin.fbAudienceNetwork”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.applovin”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.supersonic”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.kochava”] =
{
publisherId = “com.coronalabs”,
},
[“plugin.personaly”] =
{
publisherId = “com.coronalabs”,
supportedPlatforms = { iphone=true, android=true }
},
},
excludeFiles =
{
– Exclude all Android image files
iphone = {
“Icon-*dpi.png”,
“IconNotificationDefault-*dpi-v11.png”,
“IconNotificationDefault-*dpi-v9.png”,
“IconNotificationDefault-*dpi.png”,
“api_key.txt”
},
– Exclude iOS image files
android = {
“Icon-60.png”,
“Icon-60@2x.png”,
“Icon-60@3x.png”,
“Icon-76.png”,
“Icon-76@2x.png”,
“Icon-167.png”,
“Icon-Small-40.png”,
“Icon-Small-40@2x.png”,
“Icon-Small-40@3x.png”,
“Icon-Small@3x.png”,
“Default.png”,
“Default-568h@2x.png”,
“Default-Landscape-568h@2x.png”,
“Default-Landscape-667h@2x.png”,
“Default-Landscape-736h@3x.png”
}
},
}
Thanks for looking into this
The plugin engineer can’t think of anything obvious that would cause this. I know in the past, we’ve had some situations where an ad plugin would draw things on top of other native objects and on top of our OpenGL layer that was taking touches. You’ve got quite a few plugins and possibly one of them is not playing nicely with the other.
We will likely need a test case (simplified version that demonstrates the problem) and have you file a bug report about it.
Rob