Please Fix My Account !!!!!!!!!!!

Getting Started Newbie Questions
#1

I just renewed and moved to Pro.
Downloaded latest build.
Says I must subscribe.

Tried removing preferences and now it says I have too many computers authorized.
I’m using the same computer as last time.

My payment went thru so what’s the problem ??? [import]uid: 34179 topic_id: 23238 reply_id: 323238[/import]

#2

Hi please use this form : http://developer.anscamobile.com/forms/support

And the team will get this resolved for you asap [import]uid: 84637 topic_id: 23238 reply_id: 93019[/import]

#3

Done that…

I’m trying to work and this is messing me up…
I thought posting here might get their attention quicker! [import]uid: 34179 topic_id: 23238 reply_id: 93020[/import]

#4

Your account is registered as Pro, you have the Pro tag.

Some quick things to try that may help while waiting on support;

  • Make sure Corona is deauthorized
  • Quit Corona
  • Go to users/library/preferences and delete files starting with com.anscamobile (normally up to three of them)
  • Relaunch Corona
  • Try to Authorize

In some cases that helps.

Please keep in mind if running Lion you cannot get to this library that way, you need to click on your desktop, click “go” in the top bar then hold down alt/option and the library shortcut will appear there.

Peach :slight_smile: [import]uid: 52491 topic_id: 23238 reply_id: 93021[/import]

#5

Tried that and it said I had already had it running on two computers.
But I am using the same computer as before the renewal and upgrade.
[import]uid: 34179 topic_id: 23238 reply_id: 93041[/import]

#6

Done. Try Peach’s steps again…

Thanks

c
[import]uid: 24 topic_id: 23238 reply_id: 93133[/import]