Pollfish - a poll is automatically opened after applicationResume

Solar2D Monetization (in-app purchases, ads, etc.)
#1

We are trying to use the Pollfish plugin to show polls in our app. 

For loading, we call:

pollfish.load({ customMode=true })

To make sure the red button does not appear on the screen. Instead, we have a place in our app where the user can click to complete a poll. 

However, whenever the “applicationResume” event is fired, I see the pollfish listener receives an event with phase = “loaded”, and immediately after a poll is shown (as if we called pollfish.show())

Can this be fixed? We don’t want the poll to show unless the user specifically select to complete one. 

Thanks

#2

Hello!

You need to call Pollfish hide immediately after you initialize Pollfish in custom mode. Then when a survey is loaded you can call Pollfish show at any time a user requests it. You can read more on the abstract flow you should follow here: https://www.pollfish.com/docs/rewarded-surveys

Hope this helps.

Kind Regards

Andreas

#3

I noticed this happens every time after a “loaded” phase, so what did the trick was to add the following code to the listener:

if event.phase == "loaded" then     pollfish.hide() end
#4

I added pollfish.hide() immediately after the initialization, and when a callback with a “loaded” phase is received, yet this is not a good enough solution. 

On some devices, the poll is shown for a split second when the app resumes. 

I suppose it manages to draw the poll before the hide takes effect. 

If I use custom mode, is it possible to fix the plugin so it doesn’t try to show a poll when resuming the app?

#5

Unfortunately, there’s not much we can do within the plugin.

We just initialize the Pollfish SDK according to their specifications during resume.

See reply below

#6

@stanga

My bad. I had a look at the plugin code, and there was a possibility that the poll could show when using custom mode during resume. I’ve fixed the “onResume” issue and it’s live on the build server.

#7

works perfectly, thanks!

#8

Has anything changed in the plugin yesterday? 

Suddenly, the problem has returned and worsened. 

When the app resumes, a poll is shown and when we close it, the red button is suddenly visible. 

This indicates that there is code that loads a poll without setting customMode=true, and the poll is shown once it loads. 

#9

That is very strange.

I haven’t pushed any changes to the Pollfish plugin since the 16th when I fixed the ‘custom mode’ “onResume” issue you reported.

#10

I compiled our test app just now, and it’s behaving as expected.

Can you try to compile again and see if the issue continues? 

#11

Hello!

You need to call Pollfish hide immediately after you initialize Pollfish in custom mode. Then when a survey is loaded you can call Pollfish show at any time a user requests it. You can read more on the abstract flow you should follow here: https://www.pollfish.com/docs/rewarded-surveys

Hope this helps.

Kind Regards

Andreas

#12

I noticed this happens every time after a “loaded” phase, so what did the trick was to add the following code to the listener:

if event.phase == "loaded" then     pollfish.hide() end
#13

I added pollfish.hide() immediately after the initialization, and when a callback with a “loaded” phase is received, yet this is not a good enough solution. 

On some devices, the poll is shown for a split second when the app resumes. 

I suppose it manages to draw the poll before the hide takes effect. 

If I use custom mode, is it possible to fix the plugin so it doesn’t try to show a poll when resuming the app?

#14

Unfortunately, there’s not much we can do within the plugin.

We just initialize the Pollfish SDK according to their specifications during resume.

See reply below

#15

@stanga

My bad. I had a look at the plugin code, and there was a possibility that the poll could show when using custom mode during resume. I’ve fixed the “onResume” issue and it’s live on the build server.

#16

works perfectly, thanks!

#17

Has anything changed in the plugin yesterday? 

Suddenly, the problem has returned and worsened. 

When the app resumes, a poll is shown and when we close it, the red button is suddenly visible. 

This indicates that there is code that loads a poll without setting customMode=true, and the poll is shown once it loads. 

#18

That is very strange.

I haven’t pushed any changes to the Pollfish plugin since the 16th when I fixed the ‘custom mode’ “onResume” issue you reported.

#19

I compiled our test app just now, and it’s behaving as expected.

Can you try to compile again and see if the issue continues?