Premium Support

Solar2D General Questions/Discussion
#1

I’ve been having some issues with an app that I’m trying to get moving on. I’m still relatively new to the coding scene. I’ve realized that ever since they’ve launched their premium service, finding answers to emails is growing more and more difficult. Now I understand they have more and more of an installed user base with corona, but I’m caught between a rock and a hard place here.

Is the premium 250 to start and then whatever the support fee actually costs? Or does the 250 go towards the service?

I don’t think I can afford to lose much more time waiting for responses but that seems a bit costly for a small dog like myself. [import]uid: 10361 topic_id: 12453 reply_id: 312453[/import]

#2

I didn’t even know they had premium support. One of the issues with getting help here is that there are currently 37 different forums. I can’t imagine anyone from Ansca has the time to peruse every forum.

Where are your issues posted? [import]uid: 58455 topic_id: 12453 reply_id: 45471[/import]

#3

Yep. Back towards when I signed up, you’d see “Staff” posts all of the time on the forums. Things have changed a little.

Anyway, here is my thread. Thanks for looking at least :slight_smile:

http://developer.anscamobile.com/forum/2011/07/06/trying-get-some-help-concept [import]uid: 10361 topic_id: 12453 reply_id: 45475[/import]

#4

@ 3cordDesign what’s the issue? code? or a hardstop showstopper? or a KU error?

usually, subscribers get first dibs on support, and yes, it is growing :slight_smile: which is a good thing I think.

if you can share code maybe someone from our community can answer or one of us could.

C. [import]uid: 24 topic_id: 12453 reply_id: 45477[/import]

#5

I am a subscriber. Since october. I don’t expect answers immediately. Mr Beebe has been helpful, but right when I started making some progress with what he was helping me with, I’ve been getting no further communications; so things must have gotten busy with the new launch. I am all but ready to fork over the cash so I can get this project rolling, because I know it’s just my inexperience with the code/programming that’s holding it up. It’s not a bug, nor a showstopper; and that’s the most frustrating part of it.

[import]uid: 10361 topic_id: 12453 reply_id: 45480[/import]

#6

Hey 3Cord,

Which forums have you been seeking support in? Yeah, there are a lot - but posting in the “best” spot helps, provided you know where that is.

New Users and Developer Support are where most people post when seeking help - typically these get seen to very quickly.

That said, there are less staff posts lately, (I’d know ;),) but that is because more and more users are answering questions as soon as they appear with perfect responses.

From the looks of things your thread has actually had some really great suggestions for making your app work :slight_smile:

(I assume this is the one you mentioned in your email to me?)

In any case, for standard forum support, if you feel no one has seen your thread - bump it :wink:

Peach [import]uid: 52491 topic_id: 12453 reply_id: 45604[/import]

#7

Thanks for the post Peach. [import]uid: 10361 topic_id: 12453 reply_id: 45644[/import]

#8

Peach - Has there been any discussion at Ansca about reducing the number of forums to eliminate possible redundancy? [import]uid: 58455 topic_id: 12453 reply_id: 45736[/import]

#9

Hey davemikesell,

It’s not that there are too many subforums (although I know we have a lot) - it is that some users post their questions in the wrong sections.

When someone has a more complex question, ideally it would go in Developer Support - or if related to game logic in Game Development - but if they post that in New Users then the members who lurk there may not be able to help.

Forums are tricky things :wink: [import]uid: 52491 topic_id: 12453 reply_id: 45773[/import]

#10

I think their organization is fairly straightforward. I’ve posted all of my issues/questions under “Development Support” because I’m not working with any complex game logic here.

However since we’re on the topic, outside of the lack of features of the forums themselves(Private Messages, etc), I don’t really understand why there isn’t a section for “Subscribers Help” in the “Subscribers” section, if I keep hearing that subscribers do have priority when receiving support. Just a thought. :slight_smile: Especially since the “Support Request” form says specifically that there is no guaranteed response through that channel. [import]uid: 10361 topic_id: 12453 reply_id: 45793[/import]