Problem with Android license purchase after iOS

Solar2D General Questions/Discussion
#1

I have purchased an Android license some months after I purchased the iOS one. My problem is that I can only see iOS support in Corona after de-authorizing and authorizing again.

I THINK it is because I used the same email to register the Android one. Does anyone know of a way to solve this without Ansca’s intervention?

I’ve submitted a support request however I can’t expect quick replies via that, just thought if anyone knows of a way around this here.

Thanks in advance. [import]uid: 56623 topic_id: 24026 reply_id: 324026[/import]

#2

Hey Simon,

You will need support to help you out with this, I don’t believe there is any way around that.

If you haven’t had a response in a timely manner please bump this and I’ll make sure we are getting it seen to.

Peach :slight_smile: [import]uid: 52491 topic_id: 24026 reply_id: 97047[/import]

#3

Hi Peach, thanks for your reply. It’s been 2 days since I sent the support request, would really appreciate if you could help. :slight_smile:

Thanks again,
Simon [import]uid: 56623 topic_id: 24026 reply_id: 97054[/import]

#4

Hey Simon,

Thanks for letting me know - will pass this along and hopefully someone should be able to take care of it tomorrow morning.

Thank you for your patience :slight_smile:

Peach [import]uid: 52491 topic_id: 24026 reply_id: 97249[/import]

#5

Thanks a lot Peach, really appreciated it. No one has contacted me yet though.

It’s been 4 days since my purchase and I still can’t use it, any idea what the typical response time is? (Sorry, getting a little impatient now) [import]uid: 56623 topic_id: 24026 reply_id: 97443[/import]

#6

I understand Simon, I apologize - our typical response time is usually very good.

Thank you for letting me know this is not yet resolved; I’m going to try and chase it down for you and see what’s up - hang tight.

Peach :slight_smile: [import]uid: 52491 topic_id: 24026 reply_id: 97493[/import]

#7

Simon, I’ve manually changed your account so that you now have a 1 year Pro sub. Support may get back to you early in the week because we may need to refund you a small amount (depending on how the dates end up). But for now, you should be fine. Sorry for the delay.
David [import]uid: 10668 topic_id: 24026 reply_id: 97545[/import]

#8

Thanks Peach and David! [import]uid: 56623 topic_id: 24026 reply_id: 97996[/import]