Purchased but still have trial version message

Getting Started Newbie Questions
1

Hi,

I purchased the sdk a few days ago.
However, i still always have trial version message.

My order no. is 5142

Can someone please look into this problem.
By the way, i am connected to 10mbs broadband speed, i believe speedwise is not an issue for build the apps

thank’s & regards [import]uid: 13125 topic_id: 5916 reply_id: 305916[/import]

2

Having the same issue. Did you solve it? [import]uid: 7995 topic_id: 5916 reply_id: 21176[/import]

3

Both of you guys have valid subscriptions. Can you verify that you’re authorized in the simulator with the same email address as the one which you purchased? [import]uid: 3 topic_id: 5916 reply_id: 21248[/import]

4

I’ve 2 accounts. One is with my personal email and another with my office mail. I applied the coupon code with my office mail and later bought the pro license with my personal email using that code.

Does it matter?

How can I fix this issue?

Thanks [import]uid: 7995 topic_id: 5916 reply_id: 21326[/import]

5

I still encountered same problem.
On top of that I can not deauthorize inside simulator.
I changed my password once, could that be the caused of problem ?
[import]uid: 13125 topic_id: 5916 reply_id: 21625[/import]

6

I have the same issue as @astk

Can’t deauthorise in the simulator and reauthorise with the correct email attached to subscription.

Please advise.

Thanks. [import]uid: 3915 topic_id: 5916 reply_id: 22529[/import]

7

If you can’t de-authorize in the simulator, quit Corona, then delete the following Corona preference files:

~/Library/Preferences/com.anscamobile.Corona_Simulator.plist
~/Library/Preferences/com.anscamobile.ratatouille.plist

Restart Corona and try to re-authorize again.

Tim [import]uid: 8196 topic_id: 5916 reply_id: 22819[/import]

8

Thanks Tim that worked! [import]uid: 3915 topic_id: 5916 reply_id: 22892[/import]

9

where can those preferance files be found? ive searched my whole computer and cant seem to find them… [import]uid: 19620 topic_id: 5916 reply_id: 23313[/import]

10

madjack,
You can find it under
yourusername/Library/Preferences/com.anscamobile.Corona_Simulator.plist
yourusername/Library/Preferences/com.anscamobile.ratatouille.plist [import]uid: 13125 topic_id: 5916 reply_id: 23372[/import]

11

Tim,

I can de-authorize in the simulator now, however, i can’t relogin back to your simulator.
I sent you an email on this.

thank’s [import]uid: 13125 topic_id: 5916 reply_id: 23373[/import]

12

So is this path to delete these files on your PC or is this on coronas web site or something?! I am on a WINDOWS machine by the way. [import]uid: 19620 topic_id: 5916 reply_id: 23376[/import]

13

madjack,

I am using mac, not too sure for windows.
Try to email them [import]uid: 13125 topic_id: 5916 reply_id: 23378[/import]

14

Same problem here. I’ve authorized Corona Simulator using the same email address as my purchase.

Did you manage to resolve the issue? Please share. Thanks.

What is their support email?
[import]uid: 8985 topic_id: 5916 reply_id: 29598[/import]

15

Check out this link, i think this is where you can email and get help. they will help you straighten it out.

http://developer.anscamobile.com/forms/support [import]uid: 19620 topic_id: 5916 reply_id: 29676[/import]