I purchased the iOS subscription 2 days ago. Followed the instruction in the email to deauthorize, reinstall, reauthorize, remove some com files (if the first steps didn’t work) and still can’t get out of trial. It says my account is still in trial when clicking on Already Purchased button.
I have emailed the support two days ago and heard nothing back.
What’s next? Any ideas? [import]uid: 73379 topic_id: 12489 reply_id: 312489[/import]
info4781 - mac?
if you are on a mac
first quit corona or make sure you are not running corona
goto your user/library/preference folder
delete up to three files in there that start with com.anscamobile.
relaunch corona. enter your credentials again.
on windows - i will have to get back to you.
c.
ps: i just checked your account, there are no orders under info481. email me directly cicaza at youknowwhere anscamobile dot com [import]uid: 24 topic_id: 12489 reply_id: 45636[/import]
I have the same problem. I purchased the subscription but I can’t get out of the trial mode. Everytime I clicked on the button “already purchased” it takes to me the website and doesn’t do anything. you guys have a serious bug here.
There are no com.anscamobile files in my system.
I am using mac. [import]uid: 2689 topic_id: 12489 reply_id: 71828[/import]
@pomade7 : try again. - i just reset your account.
c [import]uid: 24 topic_id: 12489 reply_id: 71908[/import]