Released title crashes on certain devices, need help figuring out why? Thanks in advance

Hi,

I recently posted a game I’ve been developing to the Google Play market, and so far has been doing fairly well in regards to the amount of devices that it has been accessed on.

I know there are certain issues with Kindle/Nook devices, which appear to be a memory issue, such as possibly loading too much into memory that the devices can’t handle.

On the Android smartphone section specifically, there are 2 devices that are specifically having issues. The Droid Bionic, and the ZTE Anthem.  

I looked up the ZTE Anthem, and it’s basically an unsupported device from what I can figure out, but the Droid Bionic should be, since it is an armv7 processor, and Android 2.2 or higher.

I followed the ultimate config.lua tutorial pretty strictly, and don’t understand where to go from here. Any help is appreciated. Thanks.

The Droid Bionic is running Android 2.3.4 OS, and has a 1Ghz NVIDIA Tegra 2 processor, which when looked up is an armv7 processor :mellow:

Are there crash reports?  Any information from the users about what is going on?

I figured it out, turns out it was an out of memory error. One of my spritesheets was way too enormous, so I scaled it down, and then re-optimized a bit of the loading of the spritesheets on an as needed basis. The Nook Color it still runs a bit slow, but I assume that’s because of the hardware of the device, and not the code?

The Droid Bionic is running Android 2.3.4 OS, and has a 1Ghz NVIDIA Tegra 2 processor, which when looked up is an armv7 processor :mellow:

Are there crash reports?  Any information from the users about what is going on?

I figured it out, turns out it was an out of memory error. One of my spritesheets was way too enormous, so I scaled it down, and then re-optimized a bit of the loading of the spritesheets on an as needed basis. The Nook Color it still runs a bit slow, but I assume that’s because of the hardware of the device, and not the code?