[Resolved] Cannot even open corona

Solar2D Daily Builds and Public Releases
#1

I just bought a subscription to corona and I keep getting this
You are already using this software on another computer. Please deauthorize the other computer before logging in on this computer. Or click Purchase to work on multiple computers.
Please help me fix this, obviously its not possible to do any work without even being able to open corona. [import]uid: 55057 topic_id: 15246 reply_id: 315246[/import]

#2

Hey there,

Can you submit a support request here, please?
http://developer.anscamobile.com/forms/support

It isn’t my department but I’ll make sure it gets looked at for you :slight_smile:

Peach [import]uid: 52491 topic_id: 15246 reply_id: 56379[/import]

#3

Hi Peach,
I submitted a support request yesterday. I didnt mean to spam the forums but I found the request form after I already posted it to the forum. Unfortunately it still hasn’t been looked at and I had to make another trial account. I think the problem is that my old computer crashed and I never got a chance to deactivate corona on it. Is there a way to do this via the account settings or something?

Thanks alot!
Yujan [import]uid: 55057 topic_id: 15246 reply_id: 56410[/import]

#4

Hey Yujan,

No problem, you weren’t spamming in the least - don’t worry :slight_smile: I just had you submit a support form as that way the relevant people will have your details. (I’m not able to deactivate you myself, but other Ansca staff are.)

You can’t deactivate in your settings but a member of staff will be able to do that for you.

Hang in there; you should hear from someone later today :slight_smile:

Peach [import]uid: 52491 topic_id: 15246 reply_id: 56482[/import]

#5

Hello Yujan,

Our support team re-sent an email (which was originally sent on Mon 09/19/2011) to your correct address. Your account was deauthorized on our system. If you continue to have problems, please contact the support team by doing a “reply” on their last email. This way it’s easier to track each case.

Reiko.
[import]uid: 72850 topic_id: 15246 reply_id: 56756[/import]

#6

I think that I have the same problems.

I bought a subscription to corona. But I can not even open the corona to deauthorize. I’ve already tried uninstalling and reinstalling, it didn’t change anything.

The messange is:
“You are already using this software on another computer. Please deauthorize the other computer before logging in on this computer. Or click Purchase to work on multiple computers.” [import]uid: 39335 topic_id: 15246 reply_id: 59046[/import]

#7

Hello danielrs,

I believe your case (#8453) has been responded and resolved by our support team. Please check your email since all support cases are dealt through that route.

Thanks,
Reiko.
[import]uid: 72850 topic_id: 15246 reply_id: 59144[/import]

#8

My problem was resolved by support team.

Thanks for corona support.

Daniel. [import]uid: 39335 topic_id: 15246 reply_id: 59158[/import]

#9

I can not log into my account secion
Message errorr
you are Already Using This softwere on two other computers. Please deauthorize one of your computers bebore Others logging in on this computer.

But I am not currently logging on any computer

I can do about it:
I can send some information

Thanks for helping [import]uid: 102749 topic_id: 15246 reply_id: 114232[/import]

#10

@Criskelo - please fill out this form and someone will deauth you; http://developer.anscamobile.com/forms/support [import]uid: 52491 topic_id: 15246 reply_id: 114280[/import]

#11

Thanks for helping. peach
Now fill the for
thank you very much :slight_smile:
[import]uid: 102749 topic_id: 15246 reply_id: 114345[/import]