I’m not sure if this is the correct place for this, but I just purchased a pro license that I can’t use because it says my account is already authorized on 2 other machines. I no longer have access to those machines- in fact, they don’t exist anymore. How can I get those other (non-existent) machines de-authorized so I can use the licence I bought? [import]uid: 104618 topic_id: 30581 reply_id: 330581[/import]
That happened to me, I just emailed support and they fixed it the same day… [import]uid: 114389 topic_id: 30581 reply_id: 122517[/import]
Where is the “support” email? I found the “contact” page, but that seemed like it was business related then support-related. googling “corona support” goes here: http://www.coronalabs.com/support/ which seems to be for paid premium support- not simple questions. [import]uid: 104618 topic_id: 30581 reply_id: 122518[/import]
You have to fill out this form…
http://developer.coronalabs.com/forms/support
Doesn’t seem promising, but they’re pretty good with handling stuff like this. [import]uid: 114389 topic_id: 30581 reply_id: 122521[/import]
Thanks! I filled that form out. [import]uid: 104618 topic_id: 30581 reply_id: 122523[/import]
And they already fixed it! Thanks for the rapid response, Corona! (Although the support form is a bit hard to find, maybe?) [import]uid: 104618 topic_id: 30581 reply_id: 122526[/import]
We aim to please 
I will pass on your feedback about the form being hard to find; hopefully we can improve on that.
Peach 
[import]uid: 52491 topic_id: 30581 reply_id: 122558[/import]
That happened to me, I just emailed support and they fixed it the same day… [import]uid: 114389 topic_id: 30581 reply_id: 122517[/import]
Where is the “support” email? I found the “contact” page, but that seemed like it was business related then support-related. googling “corona support” goes here: http://www.coronalabs.com/support/ which seems to be for paid premium support- not simple questions. [import]uid: 104618 topic_id: 30581 reply_id: 122518[/import]
You have to fill out this form…
http://developer.coronalabs.com/forms/support
Doesn’t seem promising, but they’re pretty good with handling stuff like this. [import]uid: 114389 topic_id: 30581 reply_id: 122521[/import]
Thanks! I filled that form out. [import]uid: 104618 topic_id: 30581 reply_id: 122523[/import]
And they already fixed it! Thanks for the rapid response, Corona! (Although the support form is a bit hard to find, maybe?) [import]uid: 104618 topic_id: 30581 reply_id: 122526[/import]
We aim to please
I will pass on your feedback about the form being hard to find; hopefully we can improve on that.
Peach [import]uid: 52491 topic_id: 30581 reply_id: 122558[/import]