Sorry to say: Support sucks, improve it

I sent a message to support on july 1, i got a simple reply “no, not possible” on july 13. I sent a bug report on july 13, still no reply.

In a forum thread, Carlos stated that it is his job to solve problems if support is unavailable or unresponsive. He said he is available on his personal mail.

I sent a mail cicaza [at] anscamobile.com on july 5. I got no reply from Carlos. So i sent another mail to carlos [at] carlosicaza.com on july 14. Still no reply.

I paid, 199 dollars for corona ios subscription. if i paid for it, i should deserve some kind of customer service.

Rhomobile is a different crossplatform framework for different purposes with different philosophy and different business style. I just use it mainly for testing purposes and for small apps. I didn’t pay for it, however I had a problem with it and I sent a support request. Next day I got a reply.

Corona still needs improvements, and there could be lots of possible feature additions to it.

But before adding new features, I think, Ansca should hire some new support personel, and Carlos should hire one or two personal assistants to read mails. [import]uid: 46529 topic_id: 12751 reply_id: 312751[/import]

I don’t know how you could say that… Ansca is pretty good with the forums, even if the staff doesn’t answer the community has always helped. I’ve always had great replies and help. Maybe your questions did not make sense? Or your giving only the bad times you’ve had… I paid also, and it was worth every penny. [import]uid: 23689 topic_id: 12751 reply_id: 46752[/import]

@culutas : from july 1st to july 11th i was in miami, for a family event, and everyone who sent me an email during those days received one of the following auto reply from me.
_I’d like to be under the sea
In an octopus’ garden in the shade
He’d let us in, knows where we’ve been
In his octopus’ garden in the shade

We all live in a Yellow Submarine, Yellow Submarine

Oh wait, wrong lyrics. Am not in a Yellow Submarine, am in a sardine
can 30,000 feet in the air traveling around 600MPH with no WIFI !!!
Can you believe that? NO WIFI on the Plane? OMG ! What is this world
coming to? NO WIFI?

I am trapped here like rodentia for the next six hours. WAIT! this has
nothing to do with you does it? Or does it? I am after all responding
to your email.

Well, am trapped somewhere above the great blue yonder around 33,000
feet with the jet stream pushing the tin-can with air suctions.

I will get to your email as soon as I am in tierra firma._

Then after I was able to log in and reply to emails, the email auto reply changed to

In Miami on/off the grid. Will get back to you after Monday the 11th when I return to the office

Then once I returned, my email auto replied changed to

I am swamped with emails and I will try to get back to yours as soon as I can

And I think that everyone that emailed me during those days, did received a word from me directly. And I think they will attest to that.

Am sorry that you didn’t get personalized attention as everyone else got. But with the amount of emails during that week and family events going on, probably I missed yours. I also searched my personal email, not work email, but my personal email at carlos [a-t] carlosicaza [dot] com and am sorry, but your name had some weird characters to it and it ended up on the spam folder, with a subject title “Questions from a Customer”. How was I suppose to determine that your email was work related email regarding Ansca matters? It was sent to my personal email and worst, it ended up on the spam folder!

To your questions:

_1) I have learned how to create sprite animations and how to turn display
objects into physical bodies. What i want to know if it is possible to create
different polygon physics bodies for every single frame of a sprite
animation. I asked on chat room and no one gave a useful reply. so i wanted
to get an official answer.

if it is possible, could you please provide a simple code example. and
suggest any third party tool to create multiple polygon shapes for sprites_

And true, that it is not possible with Corona. What you can do instead is create the animation yourself (without sprites) - each image has an associated polygon shape to it, and animate and as you flip the images, flip the corresponding polygon.

And then you ask me
2) So, how could I implement, pixel perfect collision detection with corona?

You can’t. This is limitation of the physics engine.

3) Corona generates native apps. What i wonder is, if it is running my lua script in a run time environment or is it really compiles my code to “arm specific” machine code. In short, are corona apps, compiled or interpretive?

The lua code does not get jitted. But the lua code is compiled.

4) I am learning lua, and i read somewhere, something like that lua can use libraries or extensions written in c. is it possible with corona? can i write c or objective c code, compile it elsewhere, and use it in corona?

No. You can’t do that in Corona. We don’t allow that.

_5) I recently stumbled upon on CoronaUI libraries. It is developed by ansca but i couldn’t find a document or link for it on ansca web site. Documentation which comes with libraries are a little bit poor and there are some mistakes. Luckily there are sample code.

I also figured out that, there is a “widget” library on the api documentation page. There are also widely used, ui.lua, movieclip.lua, and – third party – director.lua.

All these seems, a little bit confusing. I saw a blog post of you, pointing that you are going to implement ui specific libraries with corona soon. What i want to learn, how soon it is? Corona is a great development environment for developing games, but for more “formal” style apps, we really need a good ui library. Could you give some information about your plans on UI?_

The new widget library is shipping in the latest builds of Corona.

6) – addition: we urgently need a good text input control. sorry to say but native.newTextField sucks. It is not compatible with CoronaUI –

Some people are using it just fine in the corona UI and for form entries. You have to realized that if you want to use them on a specific part of the UI you have to manage the x,y and visibility of the control. Just like you would also normally do in obj-c or java.

7) Last but not the least… Support for iAds (or better AdWhirl)… Competition on app store seems high and providing free apps with ads in it would open a great way to monetize. I know there are plans for providing advertising in apps, question is, again, how soon it is?

Seems that I have posted over and over again that monetization is this release high priority. We are releasing the new bits August 2nd.

Carlos.
[import]uid: 24 topic_id: 12751 reply_id: 46766[/import]

Ok Carlos, thank you for your reply. It seems I need to change my name… [import]uid: 46529 topic_id: 12751 reply_id: 46771[/import]

@culutas,
Rhodes is a HTML/web based development language similar to Titanium or PhoneGap. Nothing wrong with those, but comparing Apples and Oranges is what you are doing.

The best part is that Ansca has *never* denied and CoronaSDK is an evolving framework, with each release more features are added.

Lastly, I have this discussion with Carlos a couple of times, Ansca provide the software FREE for anyone to try and Unlimitedly, not a limited period. In fact, if you do contracts, you *never* ever have to buy a license, the client will have one and they will compile and distribute. I ask him, Why do you have this model, and he believes that every person should try it out and be satisfied before they pay for it. If you have paid for it, there must have been a reason, you wouldn’t buy something impulsively, would you?

cheers,

?:slight_smile: [import]uid: 3826 topic_id: 12751 reply_id: 46772[/import]

@jayantv,

I think this is going off-topic. There is nothing wrong comparing the support service of two mobile platforms. I am not talking about their underlying technology, I only pointed the difference in responsiveness of the support.

I have no problems with the sdk, I bought it because I think it is useful. My only problem, is the support. There no books, no courses, all we have is the documentation on the site, and the forum. Sometimes I feel the need to get a reply from an official source instead of another developer.

You may love SDK, Carlos and Ansca, but that should not mean that we have to wait 2 weeks to get a reply from support…

Anyway, Carlos made some things clear, at least why I did not get a reply from him, so there is no point to keep that discussion longer.

Have a nice day… [import]uid: 46529 topic_id: 12751 reply_id: 46777[/import]

You are right on that one, but let me tell you of one other incident. I have a couple of Macs and Wireless Keyboards, so when I got the iPad last year, I tried to connect the keyboard with the iPad via BT as it is suggested. I have a bug open with Apple for over a year, and no response as yet. There are many more such incidents with Apple, but do I diss it? No, either I like ti and accept it or I dislike it and stop.

cheers,

?:slight_smile: [import]uid: 3826 topic_id: 12751 reply_id: 46778[/import]