Hi,
I had purchase the splash screen at 99$, every thing was ok but after I pay it was write 118$ because the price didn’t include taxe. They announce me the 118$ only after I pay.
That not legal.
And for the taxe I don’t know how they calculate it but it’s wrong. I am french I have to pay the french tax (tva).
Here in the US, its a common practice to not include sales tax in pricing. But from a practical standpoint, we can’t compute the taxes until we know your billing address. Taxes vary from country to country and even county to county here in the US. They are computed and shown once we know your location and before you complete the purchase.
As for the amount of tax, according to: http://www.vatlive.com/vat-rates/european-vat-rates/eu-vat-rates/, The VAT for France is 20%. $99 * 1.2 = is $118.80, so the calculations appear to be correct.
I believe it’s our responsibility to collect the tax. Does this help explain things?
Rob
The first problem, the price VAT appear only after I pay and secondly 118$ and 118$80 it’s different. And it’s also not our old vat at 19.6%
I’ve heard back from the Marketplace team and they have explained that the taxes were visible prior to check out but they are working to improve the visibility of the taxes throughout the purchase process based on your feedback.
The taxes do show, but not until after you’ve put in your billing information. Once we determine your country we can compute the VAT. The top of the forum updates automatically, but by that point you’re probably already down the form putting in credit card information and it may have been easy to miss the screen updating. See the attached screen shot.
As for the amount of tax, we use a service that computes the VAT based on the current requirements of the country you are in. For France (and probably all other EU countries based on the screen shot) it is 20%. We don’t control this, our billing service does. The screen shot shows $118.8 (doesn’t show the extra 0), so the taxes were computed correctly. The team is working to assure that we show two decimal places throughout the Marketplace UI.
Hope this helps explain it better.
Rob
Here in the US, its a common practice to not include sales tax in pricing. But from a practical standpoint, we can’t compute the taxes until we know your billing address. Taxes vary from country to country and even county to county here in the US. They are computed and shown once we know your location and before you complete the purchase.
As for the amount of tax, according to: http://www.vatlive.com/vat-rates/european-vat-rates/eu-vat-rates/, The VAT for France is 20%. $99 * 1.2 = is $118.80, so the calculations appear to be correct.
I believe it’s our responsibility to collect the tax. Does this help explain things?
Rob
The first problem, the price VAT appear only after I pay and secondly 118$ and 118$80 it’s different. And it’s also not our old vat at 19.6%
I’ve heard back from the Marketplace team and they have explained that the taxes were visible prior to check out but they are working to improve the visibility of the taxes throughout the purchase process based on your feedback.
The taxes do show, but not until after you’ve put in your billing information. Once we determine your country we can compute the VAT. The top of the forum updates automatically, but by that point you’re probably already down the form putting in credit card information and it may have been easy to miss the screen updating. See the attached screen shot.
As for the amount of tax, we use a service that computes the VAT based on the current requirements of the country you are in. For France (and probably all other EU countries based on the screen shot) it is 20%. We don’t control this, our billing service does. The screen shot shows $118.8 (doesn’t show the extra 0), so the taxes were computed correctly. The team is working to assure that we show two decimal places throughout the Marketplace UI.
Hope this helps explain it better.
Rob