Hello! I have bought the splash screen plugin for the 99 dollars. My question is that can I return it because I realize that I do not need it now. I am looking to buy it back in a couple months, because it would be a waste at this very time.Thank you!
Hi @velocityprod.no.1. I appreciate you reaching out on multiple channels to find an answer here. But for the benefit of the community, our return policy on plugins is stated in the Marketplace guidelines:
https://marketplace.coronalabs.com/marketplace-faq#refund
If it’s within 30 days and you’ve not downloaded or used it, we can issue you a refund. Because this is going to involve your purchase history, we prefer to discuss this and as the docs say, you need to email our support email address which you have done. A technician will respond to you via email on that support ticket after we verify that you qualify for the refund.
Rob
@Rob or @Brent (URGENT), my Splash plugin expired tonight at 12:15am as I was creating a new build. The expiration prevents me from creating a build. Even after purchasing my plugin renewal for $99, seeing ACTIVATED, I am still unable to create a build. What can or shall I do to continue?
Should be fixed now.
Hi @velocityprod.no.1. I appreciate you reaching out on multiple channels to find an answer here. But for the benefit of the community, our return policy on plugins is stated in the Marketplace guidelines:
https://marketplace.coronalabs.com/marketplace-faq#refund
If it’s within 30 days and you’ve not downloaded or used it, we can issue you a refund. Because this is going to involve your purchase history, we prefer to discuss this and as the docs say, you need to email our support email address which you have done. A technician will respond to you via email on that support ticket after we verify that you qualify for the refund.
Rob
@Rob or @Brent (URGENT), my Splash plugin expired tonight at 12:15am as I was creating a new build. The expiration prevents me from creating a build. Even after purchasing my plugin renewal for $99, seeing ACTIVATED, I am still unable to create a build. What can or shall I do to continue?
Should be fixed now.