Hi,
My app is currently in testing. I have 5 people using it, and they are submitting bug reports successfully.
However, for one tester who is overseas, the app does not work at all…
How can a developer diagnose this? Is there anyway to get a device log from the tester?
Thanks [import]uid: 118305 topic_id: 31806 reply_id: 331806[/import]
If the tester is a developer and has Xcode (for iOS) or the Android debug tools (adb), then they can capture console logs and send them to you and you can observe your print statements and look for Corona/Lua errors.
If they are not a developer, and for iOS at least, you can put a key in your build.settings that allows iTunes to access the Documents directory and you would write a local log file to the Documents directory and they could fetch it from iTunes and email it to you.
[import]uid: 19626 topic_id: 31806 reply_id: 126958[/import]
If the tester is a developer and has Xcode (for iOS) or the Android debug tools (adb), then they can capture console logs and send them to you and you can observe your print statements and look for Corona/Lua errors.
If they are not a developer, and for iOS at least, you can put a key in your build.settings that allows iTunes to access the Documents directory and you would write a local log file to the Documents directory and they could fetch it from iTunes and email it to you.
[import]uid: 19626 topic_id: 31806 reply_id: 126958[/import]