Unable to deauthorize

Getting Started Newbie Questions
#1

I tried all day to deauthorize Corona in my computer to install in another. So, after a lot of research, Ive found this POST:

http://developer.anscamobile.com/forum/2011/03/11/could-not-deauthorize-application

Well, someone write a “solution”: A 7 step to solve the issue.

It works for me.

Now, I receive the follow message:

“You are already using this software on another computer. Please deauthorize the other computer before logging in on this computer. Or click Purchase to work on multiple computers”

I DONT HAVE ANY OTHER COMPUTER. I only tested once the windows version, but is deauthorized too.

Maybe someone can helpme? Meybe from ANSCA…

Thanks! [import]uid: 9133 topic_id: 10767 reply_id: 310767[/import]

#2

Hey bsdrago,

This is not my department however I will make sure this gets looked at for you :slight_smile:

Peach [import]uid: 52491 topic_id: 10767 reply_id: 39146[/import]

#3

PLease, verify this to me. If doesnt find anything wrong, please, ask someone to deauthorize ALL my machines associated to bsdrago@ig.com.br (and I authorize again in my computer).

This is a very strange situation. All computer are unauthorized, but I still receive the same message (all computers means all “two”!!! lol )

Thanks,
Bruno [import]uid: 9133 topic_id: 10767 reply_id: 39196[/import]

#4

I’ve tried to deauthorize my Mac and authorize it again. Now I’m getting the message stated in the previous posts:

“You are already using this software on another computer. Please deauthorize the other computer before logging in on this computer. Or click Purchase to work on multiple computers”

I have deleted the two plist files from the preferences but nothing changed.

Can anyone help on this? I am locked out of Corona Universe… [import]uid: 7356 topic_id: 10767 reply_id: 39217[/import]

#5

@magenda, we’ve deauthorized you. Please exit Corona, delete your prefs /Users/$USERNAME/Library/Preferences/com.anscamobile.*, then restart Corona and reauthorize.
[import]uid: 6787 topic_id: 10767 reply_id: 39222[/import]

#6

Thanks! [import]uid: 7356 topic_id: 10767 reply_id: 39224[/import]

#7

I have similar issue. Original installed and ran ver 288 just a few days ago, it expired, so I downloaded newer version 505

Prior to downloading this version, I had changed my password for my login at anscamobile (not sure if this is the problem)

Continually fails to ‘deauthorize’.

So I followed the suggested 7 steps listed in the link in one of these replies

http://developer.anscamobile.com/forum/2011/03/11/could-not-deauthorize-…

but after re-installing ver 288, I get message that it has expired. So I cannot get the simulator to open, as I either get ‘expired’ version, or using ver 505 I get ‘failed to deauthorize’

Using Windows XP professional… not sure what I can do to get the app to ‘deauthorize’

Did changing my password on my login cause this issue? Is there some other way to deauthorize this app???
Thanks

[import]uid: 35148 topic_id: 10767 reply_id: 44340[/import]

#8

If you’ve followed the suggested steps and are still having issues you can email support for some help :slight_smile: [import]uid: 52491 topic_id: 10767 reply_id: 44385[/import]

#9

I have the same issue, and just filled out the web form. How long does it take to get all the machine(s) deauthorized? I’m anxious to get going after losing a week with a dead mac… [import]uid: 22409 topic_id: 10767 reply_id: 49840[/import]

#10

@ ansca staff, would it be possible to make a sticky thread related to this problem? one that people request a deauth. i usually use the ticket system but i see many dont. [import]uid: 19919 topic_id: 10767 reply_id: 49843[/import]

#11

dbonneville, it’s usually quite fast - I’ll mention your problem to someone this morning as well, just to make sure it gets looked at :slight_smile:

Boydy, that isn’t a bad idea, I’ll look at doing something like that this week if I can :slight_smile: [import]uid: 52491 topic_id: 10767 reply_id: 49869[/import]

#12

Hello!

I’d installed Corona to a Windows VM Virtual Machine, which now I have deleted. Because of this, I can’t deauthorize Corona to install it on a different Windows setup.

Could you deauthorize the Windows machine you see in your records for me please?

Regards [import]uid: 7356 topic_id: 10767 reply_id: 106769[/import]

#13

for future reference

http://developer.anscamobile.com/forum/2012/05/15/guide-how-do-i-get-my-machine-de-authorized [import]uid: 7356 topic_id: 10767 reply_id: 106847[/import]

#14

Yes, as mentioned in that thread you want to use this form; http://developer.anscamobile.com/forms/support

(Just wanted the link to appear hear as well.)

Peach :slight_smile: [import]uid: 52491 topic_id: 10767 reply_id: 106861[/import]