Dear Corona Staff,
I need help. I sent in 3 email on the upgrade page since Monday. I still waiting reply to help out my upgrade from indie to pro.
Thanks in advance.
kc [import]uid: 94613 topic_id: 31814 reply_id: 331814[/import]
Same here, my message was a week ago, no response. [import]uid: 50459 topic_id: 31814 reply_id: 127032[/import]
I’ve just sent an email about this to see what happened - obviously a week is WAY too long. You should hear something shortly, via email or if there is any issue (ending up in spam, etc) then someone who can help you will reply to this thread. (Not my department I’m afraid.) [import]uid: 52491 topic_id: 31814 reply_id: 127038[/import]
Hi mycorona,
Your case #17933, entered on Oct 8, was replied this morning by our staff. If you didn’t receive it, could you please check your spam/junk inbox? Sometimes our replies go straight to the junk inbox. Your second entry, case #17953, entered on the same day Oct 8, is a dupe and our team will not respond to it.
Once you read the reply from our sales/support team, I believe the next step is for you to confirm you understand the upgrading policy so you can get the upgrade promo code.
Reiko.
[import]uid: 72850 topic_id: 31814 reply_id: 127042[/import]
Hi Reiko,
Thanks for your prompt reply.
I just reply to your staff email this morning.
Looking forward to hear from you soon.
KC
[import]uid: 94613 topic_id: 31814 reply_id: 127086[/import]
Hi KC,
I looked for your case #17933, and it’s not on our sales/support inbox. Could you please double check your reply was actually sent? Or did you send it as a brand new message (instead of doing a “reply”)?
Reiko.
[import]uid: 72850 topic_id: 31814 reply_id: 127151[/import]
Dear Reiko,
Yes, I was sent it by ‘reply’, I really don’t know what is happen in your system.
I resent the email by ‘Forward’ it to you with the subject indicated the case number.
If you still not receive it. I think you need to provide another email.
KC
[import]uid: 94613 topic_id: 31814 reply_id: 127184[/import]
Dear Reiko,
Any news for my upgrade? Did you receive my email?
KC [import]uid: 94613 topic_id: 31814 reply_id: 127200[/import]
Same here, my message was a week ago, no response. [import]uid: 50459 topic_id: 31814 reply_id: 127032[/import]
I’ve just sent an email about this to see what happened - obviously a week is WAY too long. You should hear something shortly, via email or if there is any issue (ending up in spam, etc) then someone who can help you will reply to this thread. (Not my department I’m afraid.) [import]uid: 52491 topic_id: 31814 reply_id: 127038[/import]
Hi mycorona,
Your case #17933, entered on Oct 8, was replied this morning by our staff. If you didn’t receive it, could you please check your spam/junk inbox? Sometimes our replies go straight to the junk inbox. Your second entry, case #17953, entered on the same day Oct 8, is a dupe and our team will not respond to it.
Once you read the reply from our sales/support team, I believe the next step is for you to confirm you understand the upgrading policy so you can get the upgrade promo code.
Reiko.
[import]uid: 72850 topic_id: 31814 reply_id: 127042[/import]
Hi KC,
I’ve received a note from our sales dept that your upgrade code has been sent to you through email, case #17933. Just as a side info, our staff and I myself have searched for any replies related to this case on our system, and we did not find any. I don’t know where in the system it went…
If you have any questions on the promo code, please do a “reply” to case #17933 so our team can address it.
Have a good weekend!
Reiko.
[import]uid: 72850 topic_id: 31814 reply_id: 127257[/import]
Hi Reiko,
Thanks for your prompt reply.
I just reply to your staff email this morning.
Looking forward to hear from you soon.
KC
[import]uid: 94613 topic_id: 31814 reply_id: 127086[/import]
Hi KC,
I looked for your case #17933, and it’s not on our sales/support inbox. Could you please double check your reply was actually sent? Or did you send it as a brand new message (instead of doing a “reply”)?
Reiko.
[import]uid: 72850 topic_id: 31814 reply_id: 127151[/import]
Dear Reiko,
Yes, I was sent it by ‘reply’, I really don’t know what is happen in your system.
I resent the email by ‘Forward’ it to you with the subject indicated the case number.
If you still not receive it. I think you need to provide another email.
KC
[import]uid: 94613 topic_id: 31814 reply_id: 127184[/import]
Dear Reiko,
Any news for my upgrade? Did you receive my email?
KC [import]uid: 94613 topic_id: 31814 reply_id: 127200[/import]
Hi KC,
I’ve received a note from our sales dept that your upgrade code has been sent to you through email, case #17933. Just as a side info, our staff and I myself have searched for any replies related to this case on our system, and we did not find any. I don’t know where in the system it went…
If you have any questions on the promo code, please do a “reply” to case #17933 so our team can address it.
Have a good weekend!
Reiko.
[import]uid: 72850 topic_id: 31814 reply_id: 127257[/import]