User IAP fail and are told to "please contact itunes support to complete this transaction "

Solar2D Monetization (in-app purchases, ads, etc.)
#1

When user got this message. What can we do now.

I konw that when a transaction has not finished, continue to purchas the same product will get a message as “you have bought this product and havn’t download”. After a few days this product will be locked up and you will get message “please contact itunes support to complete this transaction”.

I have tested my app many times, and did Not Repro. Is there anything i may miss?

What can i do now to help the users? [import]uid: 82934 topic_id: 26454 reply_id: 326454[/import]

#2

It could be perhaps that they went to purchase it on a credit card which at the time had funds available but by the time itunes went to charge them the card was maxed out?

Just a suggestion [import]uid: 84637 topic_id: 26454 reply_id: 107313[/import]

#3

Thanks.

When we call store.finishTransaction(transaction), can we konw the result of this action?

Because the network may fail at that time.

And if user did not quit the app and restart again they won’t receive the transaction prompt. After a few days the product will be locked up. [import]uid: 82934 topic_id: 26454 reply_id: 107441[/import]